my Minecraft account was stolen and they changed the email

bella_grace · Nov 24, 2023

I haven't logged into Minecraft for a few months, so I went to log in today, and my account doesn't exist. Well, it does exist (my username and gamertag), but my email, number and password has been changed. I am so mad. I've had this account for almost 10 years, and now it's gone. I've tried to get help from Microsoft and they keep telling me that I have not provided enough information to verify my identity. I even gave my Xbox360 ID that the account was literally created on. I don't have the receipt from when I bought the PC version, but I have the emails from Mojang telling me to migrate my account, and that my account was successfully migrated, which was a year ago. I also have receipts from 2015 from when I purchased texture packs on this same account. What else can I do? Please help.

:)

Bogdan Romanescu

My account in minecraft got stolen was migrated on this account they ve changed the email adress on my minecraft acount that was migrated on this **** **** platform.

rahaf saad

Only my Minecraft account was stolen and it is linked to Microsoft and I think the thief changed my Minecraft account email to his e-mail and I can't login to my account or play I want a solution before the thief sells my account to someone else and I hope you can return it to me

bella_grace

Hello,

Thank you so much for your help! Unfortunately the interactive tool did not work, as my email and number on that account have been changed, so it won't work. I know for sure it is none of mine or a family members email address as it was a random yahoo email address, which no one I know uses. With this being a random person, it makes it that much more frustrating. I filled out the request form as well, but got denied 3 times already. Xbox is not taking any calls until Monday. Their other ways of getting help recovering an account, are all things I have already tried. I tried filling out the recovery form one more time, and it said I reached my limit for the day. It would be just way easier to talk to a person, but I guess I'll have to wait until Monday.

Thank you for your help though!

Darhyl Amizola

I appreciate the response and thank you for the information.

Try to contact them again and keep choosing any issues until they provide you an option to request a call or chat from support as a contact option.

Once they call, kindly explain the issue regarding your Microsoft account being compromised and they will be able to help you escalate your case.

Best regards,
Darhyl

bella_grace

Sorry, also I misread Xbox. Once I described my issue, it said calls and online chats are NOT available for this issue.

my Minecraft account was stolen and they changed the email