my Minecraft account was hacked and unable to access account

Carter help needed · May 25, 2025

Yesterday my Minecraft account was hacked. My friend's account was also hacked. my friend and I joined a server I saw on Discord from a user did not know. This is the first time I've tried this. They said to enter my email associated with my Minecraft account . They sent me email from "Microsoft account team " with a code and I entered the code . this is the full message I received: "Hi *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, We received your request for a single-use code to use with your Microsoft account. Your single-use code is: 388409 Only enter this code on an official website or app. Don't share it with anyone. We'll never ask for it outside an official platform. Thanks, The Microsoft account team Privacy Statement: xxxxx Microsoft Corporation, One Microsoft Way, Redmond, WA 98052" While i was playing Minecraft server, I was disconnected and a pop up message said that I logged in from another location. I was not able to rejoin to my minecraft server. Is there anything that can be done to recover my account? I see that the hacker changed my email address to: "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" with an auto recovery email to: " bb*****@autosecure.top" The hacker has also deleted the recover phone number associated with my account. Please me know if there is anything I can do. I have lost access to my Minecraft account.

:)

Mario.H.P.

Hello, Carter! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

First I recommend that you follow the instructions in the following link for when an account is hacked: https://support.microsoft.com/en-us/account-bil...

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Zegen Orrison

This article doesn't help due to the fact that when they hacked my account they changed the email address as well so I am completely unable to access that account.

Edžus Bistrovs1

Somebody hacked the gmail, and swapped the main gmail on minecraft account to unknown, so I don't have access to minecraft account.

Edžus Bistrovs1

Somebody hacked the gmail, and swapped the main gmail on minecraft account to unknown, so I don't have access to minecraft account.

ArhamSiddiqui

you know that one of my friends got premium minecraft account with email access when minecraft accounts were hacked in 2020 and now he has a cape and 50$ rank 😭

my Minecraft account was hacked and unable to access account