My minecraft account was changed by hacker. What should I do?

Hello, I'm Felipe and I'm an independent Community Expert, and I'll do my best to help you.

If your Minecraft account has been hacked and changed, here's what you should do:

Change your password: Change your password to a strong, unique password that you haven't used before.

Enable two-factor authentication: Enabling two-factor authentication (2FA) adds an extra layer of security to your account and makes it more difficult for hackers to gain access.

Contact Microsoft support: Contact Microsoft support as soon as possible to report the issue and regain control of your account. They may be able to assist you in recovering your account or disabling the hacker's access.

Check for unauthorized activity: Check your account for any unauthorized activity, such as purchases or changes to your account information.

Stay vigilant: Keep an eye on your account and monitor it regularly for any suspicious activity.

It's important to keep your account information and passwords secure by using strong, unique passwords and enabling two-factor authentication whenever possible.

We did as you said and were able to access the Microsoft account and Minecraft with the email of the hacker and the new password. We tried to change the email of the hacker but it requested us to send a code to the security email that the hacker put there. So we click 'we didn't have any' way of receiving the code and followed the instructions. So now we have to wait 30 days for the verification and replace of the security information.

She is accessing, as I said the Minecraft and other things with the hacker's email and the new password we created. My question is, what if the hacker enters the Microsoft account again and changes again the email? Is it possible that they do that?

We are feeling so insecure now.

Another question, how can the person change their role to an administrator in our Family Safety in their desktop (the hackers's desktop information appears in our Family Safety) so that some resources of the Family Safety do not work? How can this happen as my child is under age? She shouldn't be able to do that as the age is state as 17, right?

Should we remove her from the family security while the email is the hacker's?

Hi Nkosana23,

I have been contact with Minecraft support for possibilities to recover my Minecraft account. They mentioned my Minecraft account is associated with my original Microsoft account. Not the newly reopened account, even I used the same email address for reopened Microsoft account. In this case, what should I do? Can you help me associate or link my newly reopened account to my original account which the hacker deleted? If not, does it mean all my purchase with my original Microsoft account will be lost?

Thanks,

Thank you for trying to help!

Unfortunately, this couldn't resolve my issue, as now the hacker has changed my original email twice and I have no idea what it is now. I just remember my original email and pass and the email he changed it to after he hacked my account.

What should I do now?

Hey so basically i guess the hacker changed the email linked to my minecraft account cuz it still won't lemme login when I put the email I used to create the minecraft account.