My Minecraft account email address and password were compromised.

Hello Lein, My name is Khaji I am the independent advisor and I will be happy to help you today.

It is recommended that you follow the instructions in the following link, which deals with what to do when a Microsoft account is hacked: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 If the recommendations on the previous website do not work, you can also try to recover the account using the recovery form offered by Microsoft: https://account.live.com/acsr

You can do it up to twice a day. Do this if you find more information or remember something else about your account that might help you. As a player like you, I completely understand the frustration this may represent for you. The account recovery process is designed to protect your account and its contents. This means that agents and support representatives can't do more than you can do with the account recovery form yourself. Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Best regards, Khaji

Hi Lein, my name is Jhon and it will be a pleasure to help you.

I know how frustrating it can be to lose access to one of your accounts. The only alternative you have at this time is to submit the account recovery form. There is no other way. I have already researched them and the only way to recover an account is. by the form:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Here are some tips to help you complete the Microsoft account recovery form:

-Provide as much information as you can. The more information you can provide, the more likely Microsoft will be able to verify your identity and recover your account. Include your name, email address, date of birth, phone number, and any other information you can remember about your account.

-Be specific and precise. When answering the questions on the form, be specific and precise. For example, if you're asked for the email address you used to create your account, don't just say "my email." Instead, say "my email is [email address]."

-Remember your passwords. If you remember your previous passwords, include them in the form. This can help Microsoft verify your identity.

-Be patient. The account recovery process may take several days or even weeks. Don't be discouraged if you don't receive a response right away.

Please note that Xbox support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the link below.

Support: https://support.xbox.com/contact-us/

If you don't get it, most likely you should accept giving it up for lost.

Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

I hope you can understand it and this information has clarified at least some doubts. I hope the problem is solved, I wish you good luck.

Hey there, lein moye

Welcome to the Microsoft Community.

You will need to contact Xbox Support and tell them that you are unable to use the account recovery form due to the email address and security information been changed. They will be able to try and help you and collect information about your account.

To reach out to Xbox Support, please use this link: Contact us | Xbox Support

Please use this flow chart underneath to choose the right options to contact options so you can request a call back from a Microsoft agent.





Hope this helps,

Nathan

MY ACCOUNT WAS STOLEN

Note: In many cases where people believe that their accounts have been stolen, hacked, or compromised, the issue is caused by a login issue.

First, try to change the password that’s associated with your account. For example, a Microsoft account or a Mojang account. Log out of anything that you're logged into (websites, game launcher, etc.), then if you were able to change the password, try to log in with the new password. If you have an old Minecraft account that logs in with a Java profile name instead of an email, you should migrate to the newer Mojang account format. 

If you have a Mojang account, try logging in with a different email address. 

If you are not sure if you should use your email address or Java profile name to log in, see our article on  Minecraft: Java Edition account types. 

If you do not receive password reset emails within a few minutes, or you are sure that your account was compromised, locate your transaction ID or gift code and contact Minecraft Support.

Note: If your account is linked to a Microsoft Secured Account or you have already migrated

contact Microsoft Support instead.

I can tell you why you got compromised, this right here:

"Throughout the years ive always had the same 2 passwords for thing"

If you use the same password for mulitple services then you are more likely to have your information compromised, as if another site gets hacked, they have your login information. For example, recently I had my iTunes account
brute force hacked and was charged for multiple items, they then attempted to access my windows live account as the email address is the same, but were unable to because I used different passwords.

Never use the same email/password combination for multiple sites or you run an extreme risk of having things like this happen to you.