My Microsoft/Xbox Account has two different names on one single E-Mail adress

Discus and support My Microsoft/Xbox Account has two different names on one single E-Mail adress in XBoX Accessibility to solve the problem; Hello. I wanted to start playing Sea of Thieves again. Haven't played it in ages. I started the game and all my ingame progress and bought items were... Discussion in 'XBoX Accessibility' started by Max Kirsten, Feb 28, 2025.

  1. Max Kirsten
    Max Kirsten Guest

    My Microsoft/Xbox Account has two different names on one single E-Mail adress


    Hello.

    I wanted to start playing Sea of Thieves again. Haven't played it in ages. I started the game and all my ingame progress and bought items were gone.

    I noticed that my gamertag was different from what it used to be.

    So i tried to change my name back to my old username, because I thought Sea of Thieves would find my "old Account" and progress. I thought it might be linked

    to the username.

    Sadly it turned out that I am unable to change my username back to my old name. When visiting the name change page and entering my old name, the page

    tells me that I already own this name and that I dont have to change anything. It even shows my right (old) username in the top right corner of the page.

    Looking back into my Xbox or Microsoft the name there is the new one I've never changed it to.

    When contacting SOT support they told me that my account had been created two days ago. That's not possible because I have the receipt from when I bought the game in 2018 on this account.

    I'm confused... help me please My Microsoft/Xbox Account has two different names on one single E-Mail adress :(

    :)
     
    Max Kirsten, Feb 28, 2025
    #1
  2. BNGHR Win User

    Minecraft account stolen

    To clarify, the account was definitely migrated to a microsoft account, but it's been a minute since i logged on so just in case i tried logging on with every e-mail adress i had. In the end there was two e-mail adresses with existing microsoft accounts that simply made a new profile in minecraft and didn't log into the bought account (which is displayed on my launcher, the one i can't access) and two e-mail adresses that said their respective microsoft accounts didn't exist, but one of those e-mails (the ones whose microsoft accounts didn't exist) has the transaction reciept, and i assume i kept the minecraft account tied to the google account i used to buy the game (since the two existing microsoft accounts do not register the bought minecraft account). So now im not sure which microsoft account was tied to the minecraft profile, which is mostly the reason as to why im not sure where to ask for help.
  3. AchyGoose09072 Win User

    Made WLID with an already existing different Email of mine.. Messages not coming through to WLID now. Want to change my WLID email (Have looked all over for A to Q) Help please!

    • Oh and the original Email (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** A) Is not a Microsoft email (i.e Yahoo/Gmail), it is a totally non-Xbox/Microsoft related email, one Ive had for years.
    • When I signed up for Xbox Live Microsoft account, what I did was name my Microsoft Email for my Gamertag (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** B) the same thing as my Original Email,
      *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** A. (Since with microsoft emails, you can name the @_____ anything)
    • So now all messages sent to "*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***" ONLY come through to my ORIGINAL Email (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** A) and none come to the Microsoft account/Gamertag email by the same name (*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** B). Thus is why I want to change the email/microsoft
      account associated with my Gamertag.
    • Just incase I didnt make it clear. Kinda hard to explain haha :p :)
  4. superchickenz Win User

    Halo Master Chief Collection says I don't have privelleges to play it

    The issue persists. :( There might be a problem with the account. The computer administrator account is under *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and my microsoft store account is under *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** (different emails)
  5. Vision Verrify Win User

    Two profiles at Xbox LIVE?!

  6. PositiveVibes Win User

    Perm banned

    My account got permentily suspended and i made a post just to see if anyone wanted to buy my friends accounts on xbox with 2letter and 4letter accounts and 5mins after i got banned from xbox for good im trying to get my infomation to a different account
    on xbox i bought a new one and have a differnt ip and stuff can i do that and change my email to *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** the xbox email im linking it it and the email i want to be emiled to is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** and the xbox that i fot permenty banned on is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** /gamer
    tag name for that account is /ChillCooper
Thema:

My Microsoft/Xbox Account has two different names on one single E-Mail adress

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