My Microsoft store freezes every time I open it (Xbox one)

Hello Italy Stars,

Are you running third party applications like an anti-virus software or game enhancers?

Try to check if your firewall may have been blocking the game.

Also try to uninstall and reinstall the gaming services:

Reinstall the Gaming Services app on your Windows 10/11 device:

1. Press the Start button on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Troubleshoot issues with the Xbox app for Windows | Xbox Support

Hello Italy Stars,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.















Thank you for understanding.



Respectfully,



Microsoft Community Moderator

1. when I first downloaded



2. yes several times but it didn't work





3. No, I had this problem first on Windows 10 but then I downloaded Windows 11 to try to solve it and the same thing happened and now that I reset the computer it continues to have the problem



4. The option to run as administrator often does not appear for Microsoft Store applications



5.I don't know how to do this



6. The few times I managed it still didn't come to anything



7. I always check if a file has a virus when I download a file and none of them appear to have a virus



8. the antivirus already and the firewall not. Actually I don't know how to disable it



9. I downloaded it without any account logged in, I don't know if it solves it



10. yes it didn't solve it either

Hello Italy Stars,

Thank you for posting and welcome to Xbox Forums.

We truly understand that you're experiencing issues with Roblox from the Microsoft Store. Based on the information you provided, it seems like the issue is related to missing or corrupted DLL files.

Before we proceed, I will be asking you few questions that will help us understand further:

1. When did you first notice the issue with Roblox crashing?

2. Have you tried uninstalling and reinstalling the game from the Microsoft Store?

3. Did you make any changes to your computer before the issue started occurring?

4. Have you tried running Roblox as an administrator?

5. Have you checked if your computer meets the minimum system requirements for Roblox?

6. Have you tried updating your graphics card drivers?

7. Have you tried running a virus scan on your computer?

8. Have you tried disabling any antivirus or firewall software temporarily to see if it is causing the issue?

9. Have you tried creating a new user account on your computer and installing Roblox on that account to see if the issue persists?

10. Have you tried launching Roblox in Xbox app?

In the meantime, here are some steps you can try to sort the issue:

• Uninstall and reinstall Roblox from the Microsoft Store: Sometimes, reinstalling the app can fix the issue. To do this, go to the Microsoft Store app, search for Roblox, and click on the "Uninstall" button. Once it's uninstalled, search for Roblox again and click on the "Install" button to reinstall it.
  
  
  
• Run the System File Checker (SFC) tool: The SFC tool scans for and repairs corrupted system files. To run the SFC tool, follow these steps:
  
  • Press the Windows key + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)"
    
  • Type "sfc /scannow" (without quotes) and press Enter
    
  • Wait for the scan to complete (it may take some time)
    
  • Restart your computer
    
• Run the Deployment Image Servicing and Management (DISM) tool: The DISM tool can fix issues with the Windows image, which may be causing the DLL errors. To run the DISM tool, follow these steps:
  
  
  
  • Press the Windows key + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)"
    
  • Type "DISM /Online /Cleanup-Image /RestoreHealth" (without quotes) and press Enter
    
  • Wait for the scan to complete (it may take some time)
    
  • Restart your computer
    
    
    
• Update your graphics card drivers: Outdated graphics card drivers can cause issues with games. To update your graphics card drivers, follow these steps:
  
  
  
  • Press the Windows key + X and select "Device Manager"
    
  • Expand the "Display adapters" category
    
  • Right-click on your graphics card and select "Update driver"
    
  • Follow the on-screen instructions to update the driver
    

You can also try to check this helpful link for further options: Fix problems with apps from Microsoft Store - Microsoft Support



If none of these steps work, please let me know.

I hope these helps.

Kind regards,



Microsoft Community

Hello Eo_Craft,

Thanks for visiting Microsoft Community.

When you are experiencing a crash issue when opening Roblox on the Microsoft Store or Xbox app, this can be caused by a number of reasons.

Are you simply having problems playing Roblox?

Below are some possible solutions and you can try these steps to fix the problem:



Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

1. How to run In-place upgrade in Windows 11 - Microsoft Community
   
2. How to perform an In-place Upgrade with Windows 10 Step-by-Step Guide - Microsoft Community
   

Disclaimer: Let's try to perform an in-place upgrade, which will refresh your Windows files and operating system without deleting files or applications. However, we still recommend backing up your computer in advance if it contains important data.

Best wishes

Lyla Liu - MSFT |Microsoft Community Support Specialist