My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when...

Discus and support My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when... in XBoX on Windows to solve the problem; I was able to redeem the wheel spin on my accounts but then after that, the prompt "Oops, looks like you're on the go" appeared. I don't use a VPN nor... Discussion in 'XBoX on Windows' started by Owen Weller, May 12, 2023.

  1. Owen Weller
    Owen Weller Guest

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when...


    I was able to redeem the wheel spin on my accounts but then after that, the prompt "Oops, looks like you're on the go" appeared. I don't use a VPN nor have been to a different country. Is there a solution?

    :)
     
    Owen Weller, May 12, 2023
    #1
  2. Gegzy Win User

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when im not and i have not been to a different country or used a VPN

    Hi Owen,

    Did you get a resolution to this? I'm in the same boat and have tried three times now to get help from the Rewards Support process, but each time, they've responded with the same stock response that I've earned them in another location.

    My query was HOW to resolve the issue so I can at least move forward with redeeming my points.

    John

    EDIT: To clarify further, I too was also presented with this problem after I had a couple of spins on the wheel.
  3. Owen Weller Win User

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when im not and i have not been to a different country or used a VPN

    Hi Manuela,

    The only difference was that I redeemed them on my computer instead of my xbox (I usually redeem them on my xbox) However, I am now unable to access the Microsoft rewards on either devices. I will reach out to the support via the link
  4. WattyNuela Win User

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when im not and i have not been to a different country or used a VPN

    Hi Owen, this is Manuela!. I'm an Independent Advisor ready to assist you with this

    I'm sorry to hear you're not able to redeem something using the Microsoft Rewards program

    May I know if you tried to use a different device or a different Wi-Fi network for this purpose?

    If maybe you answer is yes and the issue persists I recommend you to reach Microsoft Rewards support below
    https://go.microsoft.com/fwlink/p/?LinkID=823675
  5. [EX] Win User

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when im not and i have not been to a different country or used a VPN

    Hey guys,

    I'm from germany and we don't have (yet) all the Rewards offers, that Americans have.

    Would somebody be so kind to describe what that 'Wheel Spin' is all about ?!?

    Like how to get one and what you can win etc.
  6. Elayne Trusty Win User

    My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when im not and i have not been to a different country or used a VPN

    I cannot play my daily rewards as it states I am on the go. I am sitting in my office as usual going no where how do I cancel this so I can play.
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My Microsoft rewards, when i try to redeem, says "Oops looks like you are on the go" when...

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