My Microsoft app won't open no matter what.

Hello tristan.ratliff,



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Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Hello tristan.ratliff,

Thank you for posting in Microsoft Community.

We understand you are having issues with issues with the Microsoft app not opening. I understand how frustrating this can be, especially if you own games that require the app to play.

First of all, thank you for trying the steps in the video and consulting with your dad and his coworker. It sounds like you have done a lot of troubleshooting already. However, there may be some other things you can try to fix the app.

Here are a few steps you can try to resolve the issue:

1. Reset the app from the Settings menu.

• To do this, go to Settings > Apps > Apps & features > Microsoft Store App > Advanced options > Reset. This will delete the app's data and restore it to its default state. You may need to sign in again and download your games after resetting the app.
  

2. Reset the Microsoft Store cache:

• Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
  

3. Check for Windows Updates: Make sure your Windows has the latest update.

4. Check your time and location settings: Ensure they are correct.

5. Troubleshoot Windows Store Apps:

• Go to Settings -> System -> Troubleshooter -> Additional troubleshooter. Look for Windows Store Apps and run the troubleshooter.
  

6. Run System File Checker: Open Command Prompt as an administrator, type sfc /scannow and hit enter.

7. If none of these steps work, please try the steps on this link: Fix problems with apps from Microsoft Store - Microsoft Support.

8. You might consider a repair install. This will repair and replace any corrupted system files. For your reference, you may also check this thread: Windows 11 Apps are not launching - Microsoft Community

For further assistance, you can also reach PC Support as they have advance tools, and they may be able to provide additional troubleshooting steps that can fix the issue. You can reach them on this link: Contact Us - Microsoft Support.

I apologize for the inconvenience and I hope you can enjoy your games soon. If you have any other questions or issues, please let me know.

Wishing you all the best. Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

Hi, Brage! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues opening content on your console.

If you don't mind, I'd appreciate it if you could answer the following questions:

- May I ask which Xbox model you are using?
- Do you have any external storage units plugged into your console?
- Could you tell me exactly what happens when you try to launch a game/app on your console?
- Are you getting any error codes/messages?

Thank you! I'll be looking forward to your reply.
Best Regards.

Hello DrewMarkus,

Thank you for your reply.

I look forward to this issue being resolved.

Best Regards,

Lenka | Microsoft Community Support Specialist

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"Let us know if you got the help you needed by clicking Yes or No."

Yes, the screenshot shown is how I did my fresh install of the OS. I will do the steps you suggested below for Creating installation media for another PC and let you know how it goes.