My Microsoft app won't open no matter what.

Discus and support My Microsoft app won't open no matter what. in XBoX Games and Apps to solve the problem; I have been having this problem for months and I recently got rid of Xbox game pass because of this issue. I did every single thing in the video that... Discussion in 'XBoX Games and Apps' started by tristan.ratliff, Jan 6, 2024.

  1. My Microsoft app won't open no matter what.


    I have been having this problem for months and I recently got rid of Xbox game pass because of this issue. I did every single thing in the video that follows: https://www.youtube.com/watch?v=0ztTR_631s0 and more. I even had my dad who used to fix computers as a business, and is a professional programmer. I even had his coworker talk to me about it. I want to find a fix for it since I own games that I cannot play without the app. Microsoft needs to get their **** together or find a fix like linking all their games to the Steam app somehow! If there is a way to do this let me know!

    ***moved from Windows / Windows 11 / Gaming***

    :)
     
    tristan.ratliff, Jan 6, 2024
    #1
  2. Belen T.C. Win User

    My Microsoft app won't open no matter what.

    Hello tristan.ratliff,



    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



    Thank you for understanding.

    Sincerely,



    Microsoft Community Moderator
  3. Belen T.C. Win User

    My Microsoft app won't open no matter what.

    Hello tristan.ratliff,

    Thank you for posting in Microsoft Community.

    We understand you are having issues with issues with the Microsoft app not opening. I understand how frustrating this can be, especially if you own games that require the app to play.

    First of all, thank you for trying the steps in the video and consulting with your dad and his coworker. It sounds like you have done a lot of troubleshooting already. However, there may be some other things you can try to fix the app.

    Here are a few steps you can try to resolve the issue:

    1. Reset the app from the Settings menu.

    • To do this, go to Settings > Apps > Apps & features > Microsoft Store App > Advanced options > Reset. This will delete the app's data and restore it to its default state. You may need to sign in again and download your games after resetting the app.

    2. Reset the Microsoft Store cache:

    • Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
    3. Check for Windows Updates: Make sure your Windows has the latest update.

    4. Check your time and location settings: Ensure they are correct.

    5. Troubleshoot Windows Store Apps:

    • Go to Settings -> System -> Troubleshooter -> Additional troubleshooter. Look for Windows Store Apps and run the troubleshooter.
    6. Run System File Checker: Open Command Prompt as an administrator, type sfc /scannow and hit enter.

    7. If none of these steps work, please try the steps on this link: Fix problems with apps from Microsoft Store - Microsoft Support.

    8. You might consider a repair install. This will repair and replace any corrupted system files. For your reference, you may also check this thread: Windows 11 Apps are not launching - Microsoft Community

    For further assistance, you can also reach PC Support as they have advance tools, and they may be able to provide additional troubleshooting steps that can fix the issue. You can reach them on this link: Contact Us - Microsoft Support.

    I apologize for the inconvenience and I hope you can enjoy your games soon. If you have any other questions or issues, please let me know.

    Wishing you all the best. Have a great day and happy gaming!

    Sincerely,



    Microsoft Community Moderator
  4. - AJ - Win User

    Xbox apps won't open no matter what on only my account

    Hi, Brage! Thank you for reaching out.
    I'm AJ, an Independent Advisor for the Xbox Community.
    I'm sorry to hear you are experiencing issues opening content on your console.

    If you don't mind, I'd appreciate it if you could answer the following questions:

    - May I ask which Xbox model you are using?
    - Do you have any external storage units plugged into your console?
    - Could you tell me exactly what happens when you try to launch a game/app on your console?
    - Are you getting any error codes/messages?

    Thank you! I'll be looking forward to your reply.
    Best Regards.
  5. Lenka - MSFT Win User

    Microsoft Store won't open or download no matter what I do.

    Hello DrewMarkus,

    Thank you for your reply.

    I look forward to this issue being resolved.

    Best Regards,

    Lenka | Microsoft Community Support Specialist

    ---------------------------------------------------

    "Let us know if you got the help you needed by clicking Yes or No."
  6. DrewMarkus Win User

    Microsoft Store won't open or download no matter what I do.

    Yes, the screenshot shown is how I did my fresh install of the OS. I will do the steps you suggested below for Creating installation media for another PC and let you know how it goes.
Thema:

My Microsoft app won't open no matter what.

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