My Microsoft account W’s hacked and the email was changed so that I can no longer access...

Hey Ryan!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Microsoft account. I am here to help.

Kindly follow the guidelines on how to recover your hacked account:

https://support.microsoft.com/en-us/account-bil...

If it doesn't work, the only best option is to contact Microsoft Xbox Support for further assistance as they have tools to possibly recover your account from the hacker. You can reach out to them here at this link:

https://support.xbox.com/en-US/contact-us

Thank you for your time. I hope you have a great day!

I don't know what you mean but since your email is no longer accessible please change it, when you can, via this method:

http://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account You can change it to any email that is NOT hotmail, live or outlook.

Thanks, but what email do i use for the recovery? i made a new microsoft account with the same email as the email in my hacked account before it was changed and im afraid i might accidentally access the new microsoft account i made.

Hi there,

I'm afraid there is no option to merge two accounts.

You can however change the primary email address for an account, so you can use the same account on both devices. But since you mentioned one no longer is accessible this could be an issue.

This is the link on how to change the primary email address: https://support.xbox.com/account-management/change-email-sign-in-for-microsoft-account

First of all, yesterday my account has been hacked and my email has been removed. Same goes to my phone number. Now, I lost access to every microsoft products. I already filled in the recovery form many times and still cannot recover it. When I called the microsoft department, there is nothing else they can do other than terminate my ORIGINAL account and I need to re-buy all the microsoft product. I still access the microsoft authenticator but the email is change to the hacked one.