My Microsoft account was stolen by a hacker

Thank you for your guidance, thank you very much. Delighted with your work.



Friend you really are wonderful!

Hi Jimmykilojs, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that someone stole your Microsoft account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can complete the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, below I leave you the links to contact support by message or call, there you will have the options to contact Microsoft 365 or Xbox support depending on your case.

Support: https://support.microsoft.com/contactus/

If you want direct Xbox support, here is the link: https://support.xbox.com/contact-us/

In the following link you will find the Microsoft support numbers, and you must select the number depending on your Country/Region where you are currently located, then you must write down the number and call.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Note: Once you regain access to your account, it is recommended that you turn on two-step verification (MFA) for more security on your account.

Remember that this is a help forum for the Microsoft community where we are players like you, therefore we do not belong to Microsoft directly, the only ones who can help you with this problem are support.

If you find this information useful, please let me know; Otherwise, I'll be happy to help!

Best regards,
Daniel.

We have the same problem. My kids microsoft account got stolen today, some hacker was able to get in the account, delete the phone number and change the email on the Microsot account basically stealing it. I have tried multiple ways to contact Microsoft about this but the way they have set their contact department makes it impossible to contact a real agent to notify this and recover the stolen account, the longer we give this hackers time to access more information and do more with the account the worst it is. If any one has a way to contact a real support agent please let us know and if by some chance a Microsoft agent read this please help. Why is there not a option in contact us for stolen or hacked account recovery? I tried all the options and never got a way to email them or contact them directly. Im still waiting for their call that I requested, it said it will take about a minute.

It's because the terms of XBL, but with Gold subscription you have more than 40 free games per year and you can feel secure on your data! An hacker stolen my account a couple of years ago and Microsoft gave me back in 1 day plus all the 80 bucks of games
that the hacker spent in the store. This is what you pay for.

It's not a hack through Fifa12. It's the fact EA's website was hacked and the EA account info was stolen. Then these same hackers as using the stolen account info to access XBL accounts and are purchasing stuff for Fifa12 on the stolen accounts.

I am not sure but maybe they are selling the accounts on to Fifa 12 players who are using them to buy the stuff? Or they are buying it themselves on their consoles. If the hackers are using their consoles to DL the stolen purchases onto I am surprised the
consoles haven't been banned yet as all the Stolen DLC will be linked to those consoles.

Also apparently tweeting about it, will get your issues resolved faster, Especially if you tweet to all the public MS/XBL figures on Twitter. This is a public forum that only a small portion of people visit. twitter is much larger and more public.