my microsoft account was hacked

Discus and support my microsoft account was hacked in XBoX Accessibility to solve the problem; my Microsoft account was hacked when i go to log in to the Microsoft store there are now two accounts with the email i used. i can login to one of them... Discussion in 'XBoX Accessibility' started by Nathaniel Gundersen, Apr 20, 2024.

  1. my microsoft account was hacked


    my Microsoft account was hacked when i go to log in to the Microsoft store there are now two accounts with the email i used. i can login to one of them but it says i have nothing i had on my account and when i tried to see if my Xbox was still connected it made me make a new account. the other version of the account says I'm not connected to the internet when i try to log in to it and i can see my Xbox account is still active and there but i have no way to access it. i was wondering if there is anything i could do i was quite far in sea of thieves and had spent some money on the game to get some cosmetics and a battle pass. i have tried to get it back before but couldn't and the AI support didn't help me much. i would very much to be able to play the game again as i had spent so much time in it.

    Please and thank you

    -Nathaniel

    :)
     
    Nathaniel Gundersen, Apr 20, 2024
    #1
  2. Rostom L Win User

    My Microsoft Account was hacked

    I see. What happened when you click on the masked email address? Did you see other options to recover it from that link?

    It's really required that we know the current email address of the account. We cannot perform the recovery if we couldn't get it. If your account was previously signed in or currently added to an Xbox console, try to check it from there.
  3. cpgraves56 Win User

    My Microsoft Account was hacked

    Hello,

    I don't have the hackers email address. When I try to recover, it provides some of the email address but hides most of it with *** characters for security purposes. I have an email from January 25th, 2020 of an unusual login from another country that is most likely the hacker but no emails showing the new email that was updated.
  4. Rostom L Win User

    My Microsoft Account was hacked

    Hi cpgraves56!

    Sorry to hear about what happened. This is clearly not the situation I want you to be in.

    In order to begin the account recovery, you must not use your original email address because for sure it was already removed from your account. You need to use the hacker's email address which must be the current email address of your account for the recovery process.

    Have you been notified about the changes where it shows you the current email address of your account?

    Alternatively, you may use the link below to try to recover your account using your gamertag.
    https://account.live.com/username/recover
    *** Make sure to sign out any account signed in to https://account.microsoft.com website before you begin the recovery process.
  5. kyle_m4496 Win User

    My microsoft account was hacked.

    Hi Brian_0901. My name is Kyle and I'm an independent advisor.

    When an account gets hacked, you must act fast to increase your chances of recovering it. Since the account's email has been changed, I'm afraid it will no longer be possible to recover the account. I apologise for any inconvenience caused by this.

    For future reference, here are some tips to keep your account safe and secure: https://support.microsoft.com/account-billing/628538c2-7006-33bb-5ef4-c917657362b9
  6. JosefLBohorquez Win User

    My Microsoft account was hacked

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this buddy

    Sorry to hear that your account was compromised, you can try recover it following steps here:

    https://support.microsoft.com/en-us/account-bil...

    Hope it helps, if you have further questions feel free to ask
    Greetings from another Microsoft user
Thema:

my microsoft account was hacked

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