My Microsoft account was hacked. Is there any way to retrieve it, given I have plentiful...

One thing to note is that microsoft account support sent me an email saying your security info was added/deleted to microsoft acc and with that below there was a random email given which dint belong to me so it could be indicating the email it was moved to or done by so with that email can the info be retrieved and access to the account taken back after which i can provide my account ownership proof and the account given back to me? I have that email id that was given in that mail and can provide it to microsoft for investigation and retrieval

Hey Heaven Norwood,

Thank you for reaching out. Unfortunately, there is no way to transfer game progress from one account to another. We do encourage you to try recovering your account via our

Compromised Account site. There you will be given the steps necessary to begin retrieving your hacked account.

Thank you for your help, I will try that tomorrow, however last time I called Microsoft support itself they hung up on me saying they couldn't help with hacked accounts and I never spoke to a real person.

You're welcome and I understand. No worries! Please take your time.

In the event that it doesn't work, I'm afraid that reaching out to Microsoft Support is the last resort to recover a hacked account.

Best regards,
Darhyl

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account being compromised. I know how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

I understand that you have tried to recover your account through the help page. In this case, I highly suggest you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this case. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes.
> Select Show Contact options.
> Select Request a call from support.

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl