My microsoft account was hacked and i cant get back in.

Discus and support My microsoft account was hacked and i cant get back in. in XBoX Accessibility to solve the problem; My microsoft account got hacked so i created a new one with the email address but i cant sign in to the old one because they changed the email and the... Discussion in 'XBoX Accessibility' started by Matt Mcfear, Apr 15, 2023.

  1. Matt Mcfear
    Matt Mcfear Guest

    My microsoft account was hacked and i cant get back in.


    My microsoft account got hacked so i created a new one with the email address but i cant sign in to the old one because they changed the email and the password. They also enabled 2FA so account recovery wont work. This all happened because by google account got hacked and they changed all my details! Please someone help.

    I have tried help.microsoft.com but its no working and I really would like to do it on phone because its so much easier.

    They didn't change my gamer tag but they changed the following:

    • Email
    • Password
    • Recovery Email
    • 2fa (2 Factor authentication)
    The account is still part of our microsoft family so can the family organiser/owner request the details to be changed?

    Please if you helping me do not tell me to go to microsoft.com or support.microsoft.com or help.microsoft.com I would just like to speak to someone via email or phone.

    :)
     
    Matt Mcfear, Apr 15, 2023
    #1
  2. Georges C. Win User

    My microsoft account was hacked and i cant get back in.

    Hello again, you can try to contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

    However, as I mentioned above, with 2FA enabled it will be difficult to retrieve it.
  3. Matt Mcfear Win User

    My microsoft account was hacked and i cant get back in.

    They only way they gained access to my account was because my google account was hacked which I know have access for. The same happened for Discord but I got that back.

    Is there no way to reclaim the account, it is still under our family and we have the details for it. I am trying to get this account back because it has Minecraft on it, That has high levels in multiple servers like Hypixel and Mineblock which my son spent days getting.
  4. Georges C. Win User

    My microsoft account was hacked and i cant get back in.

    Hello, first it's a pleasure to be able to help you today.

    My name is Welcome to the community.

    Hello Matt, I'm sorry about what happened to your account, but in cases like this where they've enabled 2FA on the account, unfortunately it won't be possible to get it back.

    If you want to contact Xbox support and explain your case, what they will do is block your account so that hackers cannot use it.

    Go to: https://support.xbox.com/en-US/contact-us/
  5. devincraft21 Win User

    Adult account lost password

    i cant get my account back its RB ARSENAL

    I Gor hacked!
  6. SmartLace1968 Win User

    My Microsoft account has been hacked and I cant get it back!

    Hello this is Virginia O.

    I understand that you want to recover a hacked account.

    I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

    To recover your account please visit this page to be guided with the process:

    https://support.microsoft.com/en-us/account-bil...

    In here you will be given the steps and instructions as well on how to regain access to your account.

    I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

    Here is the direct link for the account recovery: https://account.live.com/acsr

    When you submit a recovery request online, please provide the nearest answer to all the asked questions.

    And it is important to not leave any questions unanswered.

    Please be guided with the steps and instructions on how to answer the account recovery form.

    A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

    Thank you for your cooperation. Have a great day!
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My microsoft account was hacked and i cant get back in.

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