My Microsoft account thinks it is a child account

Hi Ivan, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Your Xbox account age starts from the Date of Birth you entered when creating your profile online.

Once you hit 18, it becomes an adult account automatically. Just make sure your birthday on the account is correct.

You can check it here: https://support.microsoft.com/accou...-account-837badbc-999e-54d2-2617-d19206b9540a

https://attachment.belimitless-app.io/scanned/e84e8226-7007-4599-b295-98fb67df8f6d/691a3dd5-4730-4082-ac67-6fd4d2a63ec4

If your Date of Birth is correct, try adding a payment method and billing information to your Microsoft Account.

Sign in to the Microsoft account you want to update.

https://account.microsoft.com/

Go to Payment & billing and select Payment options.

You can add or edit payment options here.

If that still does not work, the best course of action is to contact Support and provide the necessary information to validate your date of birth.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Source:

https://support.xbox.com/help/subsc...es/manage-payment-options-and-billing-address

I'm 23 years old and they still seem to think my account is a child account. ._.

And not a single word from microsoft on how to fix this.

Hi there,

I don't think it's possible to change the Date of Birth on a Xbox Live Account.

A parental account in the same Microsoft Family with the child account should be able to change the settings for the child account

For most people, in most regions

Sign in to Your info on the Microsoft account website.Select Edit your personal info.Change your birthdate, and select Save.
For child accounts, in some regions
If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.
I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.Select Manage my child's profile info.For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.
I’m an adult, but my account thinks I’m a child
To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Show all
Option 1: Provide a valid U.S. credit card number
Option 2: Send us proof of age

Might I be able to change it a different way

For most people, in most regions

Sign in to Your info on the Microsoft account website.Select Edit your personal info.Change your birthdate, and select Save.
For child accounts, in some regions
If the birthdate on a Microsoft account says that it belongs to a child, there are different steps to take in regions such as the United States of America and the Republic of Korea, and other regions that regulate what children can do online.
I'm a parent, trying to change my child's birthdate

Using the parent's Microsoft account, sign in to your Family page on the Microsoft account website.Select Manage my child's profile info.For the child’s account that you want to change, select Edit this child's personal info and then follow the instructions.
I’m an adult, but my account thinks I’m a child
To change your own account from a child account to a full account, you need to prove that you're an adult. You have two options:

Show all
Option 1: Provide a valid U.S. credit card number
Option 2: Send us proof of age