My microsoft account that had minecraft purchased was stolen and changed email

Stavros Hadjioannou · Apr 25, 2025

i recently had my accounts compromised and my microsoft account was stolen and changed email. i do have proof that i purchased minecraft on my old email but i do not know how to get it back

:)

SmartLace1968

Hello this is Virginia O.

I understand that you want to recover a stolen account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

julian alnasser

Hello Yiayios,

Don't worry, I'll do my best to help you here.

Please Visit https://account.live.com/acsr

Enter the last known email address you've set for your account.

Fill up the form and be accurate on the info you will give like gamer tags you've used and closest dates when you changed them, past purchases like your receipts as mentioned, email history and anything else you may have.

Hope this helps you get your account back.

Mariano_Puentes

Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it

Your sentence is almost perfect! Just a tiny tweak to make it flow more naturally:

Have you completed the account recovery form?

If you haven’t, please fill it out here: https://account.live.com/acsr.

When filling it out, I recommend being as detailed as possible about what happened and being patient, as it might take some time.

julian alnasser

They will verify the account with the details you have shared with them, once verified, an email should be sent to you regarding the restoration of your lost account.

Yiayios

i made a new account with the same email as the old one. can anything be done?

My microsoft account that had minecraft purchased was stolen and changed email