My microsoft account says that I have not bought Minecraft and I am wondering why I have to...

Discus and support My microsoft account says that I have not bought Minecraft and I am wondering why I have to... in XBoX Games and Apps to solve the problem; My entire childhood was Minecraft and I wanted to play some more for nostalgia but logging in has shown that I apparently do not own it. Not sure what... Discussion in 'XBoX Games and Apps' started by JohnMolyneaux2, Jan 11, 2024.

  1. My microsoft account says that I have not bought Minecraft and I am wondering why I have to...


    My entire childhood was Minecraft and I wanted to play some more for nostalgia but logging in has shown that I apparently do not own it. Not sure what is going on but I am frustrated. I am 100% positive it is the correct account and email address. I also have the email proving that I migrated it from my Mojang account. What do I do?

    :)
     
    JohnMolyneaux2, Jan 11, 2024
    #1
  2. Jhonkito Win User

    My microsoft account says that I have not bought Minecraft and I am wondering why I have to buy it again?

    Hi, JohnMolyneaux2 my name is Jhon and will be a pleasure to help you

    It's completely understandable to be frustrated in this situation! Here are some possible reasons why your Microsoft account might not recognize your Minecraft ownership and what you can do to resolve it:

    Possible Reasons:

    Migration Issue: While you migrated your Mojang account, there might have been a technical hiccup during the process.

    Incorrect Account: Though you're sure it's the right one, double-check for any typos or hidden characters in the email address.

    Different Microsoft Accounts: You might have used a different Microsoft account for the purchase or migration.

    Family Plan: If you were part of a family plan with Minecraft before, the current account might not have access.

    Steps to take:

    Double-check email: Ensure you're using the exact email address associated with your Mojang account and ensure there are no typos.

    I hope this helps! Don't hesitate to ask if you have any further questions or need additional clarification.
  3. Ricardo Lechuga Win User

    Microsoft says i dont have Minecraft bought, even tho i have it bought?

    Hi Ивелин! My name is Ricardo an independent advisor ready to help you with this situation!

    If you got the game as a gift you had to redeem the gift code on your account, so it will appear as redeem in this account order history here

    https://account.microsoft.com/billing/orders

    If it doesn't appear here is probably because you redeemed the code on a different account
  4. Francia J. Win User

    Hello I have bought Minecraft on this account but it says I didnt

    Thank you so much for letting me know and I apologize, Golden because in order to play the game we need to have at least an active Xbox game pass since the game is included there or we need to own the game by buying the game.
  5. Francia J. Win User

    Hello I have bought Minecraft on this account but it says I didnt

    Thanks for the update and I really apologize but we need to have the license. The reason why you're not able to play the game now is because you don't have an Xbox game pass or don't own the game.
  6. Golden Bart Win User

    Hello I have bought Minecraft on this account but it says I didnt

    Hey thank you for the respond I have checked the orders but I have played the game throughout the Gamepass Ultimate I haven't bought the game but the Minecraft account existed and worked even after the Gamepass have expired the name of the Minecraft account is MackenzieOwO and heres some proof about the Gamepass order
    [​IMG]
Thema:

My microsoft account says that I have not bought Minecraft and I am wondering why I have to...

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