My microsoft account is locked

Leo EdgeLagat · May 25, 2024

Suddenly, my Microsoft account was locked, and when I tried to unlock it through a verification method, the only verification method that it showed me was sending a code to my phone number, so what I did was, select my region and type out my phone number. But after proceeding with the next step, it tells me that the verification method isn't working right now and recommends for me to try another verification method which is impossible because it isn't showing me any other methods. Now, I am stuck. Then I decided to go back for another day and try it again but it showed the same result "verification method isn't working right now". What should I do?

:)

Leugas

Im trying to acces my microsoft account but its locked, because i changed my gmail and microsoft locked it (microsoft account)

Renatodibi

Hi Leo.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I inform you that here in the community, we are all users and do not have access to your data and account. We can only offer you advice based on our knowledge and experience.

I'm sorry for the trouble you're having accessing your account. If the verification via your mobile phone isn't working and you haven't set up other verification methods, I recommend proceeding through the link I will provide below. It's important, when we set up our account, to have multiple verification methods to avoid situations like this. Additionally, I anticipate that you may be required to fill out the recovery form, so I am also including the link that provides information about it.

Here's the link to access official support.

https://support.microsoft.com/home/contact?linkquery=I can't sign in to my account

Here's instead the page for recovery form

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

I hope I've been helpful.

Kind regards
Renato

Anonymous_70

Hi I have yet to receive a email in my gmail account that u told me about I looked through it a lot no email u told me to respond to

Anonymous_70

I responded in private message

Anonymous_70

Hello SilverRose74

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use.

Please follow this link for steps to help recover your account. Account has been locked (microsoft.com)

All we can do is guide you to the Account Reinstatement form.

For your credit card issues, you will need to reach out to your bank and cancel the charges if you cannot

We can only assist you with following the process of recovering your account. In your situation, we apologize but there is nothing we can do.

Regards,

Hayabusa

Yes I have done that idk how many times and its been 2 months no Microsoft employee has gotten back to me I have the ticket thing showing I have done the reinstatement form but no one from Microsoft has contacted me it hurts everyday now because I can't play games on my account with my brothers and gf I have Microsoft customer service email showing my ticket number and I didn't violate the terms I have a screenshot of the person literally telling me he locked my account and was gonna do it again I have proof I was didn't break any terms but proof someone did

My microsoft account is locked