My Microsoft account has split and redeemed currency on the wrong account

OllieD77 · Dec 26, 2022

I redeemed 2,200 currency from a code for Halo Infinite but it transferred to an account that I had never set up or seen under the same email, I signed out and then signed back in to the same account to try to see if that could fix it but it gave me an entirely new account to which the online currency was transferred. I no longer have access to the main account and it will only sign in on the new account when using the same information. I can provide the main accounts username. I would like to try to regain access with the transfer of the credits or merge the two accounts if possible. Is there any way to do this? Thank you.

:)

OllieD77

Update I can get back onto the original account. But there is still a second Xbox account with the same email that has the currency, is there any way to transfer it over?

XBF Crystal P

Hi there Jane,

Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

What type of gift card was it? (Currency/Subscription)

Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

Hope this helps.

TH3CHSN1

My Microsoft account was set up in the UK were my currency was pounds. Currently I still have £0.70 on my Microsoft account. However, I have recently moved to Europe, were I have bought a 10€ Microsoft Code(for Xbox 360) which I redeemed on the interet,
by adding it to my Microsoft account. However, this money has not carried over to my console. Plus, before that, I tried to purchase some DLC on the Xbox marketplace with PayPal, and for a week now it has been saying that there is no service available. I had
to physically go and buy Microsoft points to try and get what I want, and then it tells me that the currency is wrong, and when I try to set my currency to Euros instead of pounds, it doesn't work. PLEASE get these issues sorted out.

StomachicFour55

MS POINTS HAS BEEN RETIRED, the points you have on your account or a code you redeemed will be converted into local currency, The next time you initiate a purchase or redeem a Microsoft Points card or code on your console with your Microsoft account, we’ll
add to your account an amount of currency equal to or greater than the Marketplace value of your Microsoft Points, and your Microsoft Points will be retired.

ShaneOmackaveli

Can I split payment between my local currency and a credit card?

Yes. For most purchases, if the amount of local currency in your Microsoft account is not sufficient to pay for the content, you can charge the remainder to your credit card or PayPal account. PayPal availability varies by region. However, you must first
select to purchase using your credit card or Paypal account and then you will see the option to use the remaining currency in your account.

***Split payment may not be an option for all content purchases.***

My Microsoft account has split and redeemed currency on the wrong account