My Microsoft account has been hacked today what should I Do?

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

I just finished talking to microsoft support due to my account being hacked and microsoft points being purchased. Xboxlive has been been hacked. I had a test withdraw of $10.61 on Thursday, and then $49.99 withdraws twice today. Microsoft cancelled my
account, and I cancelled my cc that was tied to the account. Everyone should watch their accounts very closely now.

[quote user="Dungeoncrawler1"]

I just finished talking to microsoft support due to my account being hacked and microsoft points being purchased. Xboxlive has been been hacked. I had a test withdraw of $10.61 on Thursday, and then $49.99 withdraws twice today.
Microsoft cancelled my account, and I cancelled my cc that was tied to the account. Everyone should watch their accounts very closely now.

[/quote]

Sorry but this is hearsay and nothing more. XBL has not been "hacked". "hacked" is a vague and extremely loose term perpetuated by the Media and people who do not understand Account Security.

I'm sorry to hear your Account was Compromised but by learning Account Security it is the first step in preventing this from happening.

My account has been hacked deleted email and mobile number I don't exist to microsoft so what do you do?!

Hey there, Gareth Cliff

As your account has been hacked and your information has been changed on your Microsoft account, please can you reach out to Xbox Support via this link: Contact us | Xbox Support



Please follow the steps in this image underneath to choose the request a call back option.





Please make sure you are requesting a call back from support during their opening hours. This can be found on the contact us page under the contact us button. Please explain everything to the agent over the phone so they can try and help with this.



Hope this helps,

Nathan