My Microsoft account has been hacked and the call back option from support isn't working, I...

My account has not been hacked and I don’t have an Xbox account.

Yes, I’ve tried as mentioned in my enquiry the bot doesn’t understand my question and the call back service isn’t working! These are the only options for me to talk to anyone.

Thanks but I've tried to ring Microsoft support. When I select xbox options it directs me to online support and disconnects. Online support offers webchat and call back, both of which require my password. Since I'm locked out of the account by a hacker I
can't access either.

I've tried to access the account via my son's xbox but obviously the password has been changed.

I've tried different phone options for microsoft but they all direct me to online support and disconnect

I cancelled my credit card as soon as I saw charges from Microsoft, so within an hour of it being hacked.

Hello, Janet. Have you linked a telephone to your account. if so, go to forgot password change password. after you have successfully changed password. Go to Microsoft devices and disconnect from all other devices. Make it a good new password when you change it and keep to yourself.

Hello!

I'm a Independent Advisor. I will be glad to help you.

Please try to follow the hacked or compromised account recovery guidelines of this tool:

https://support.microsoft.com/account-billing/h...

If you somehow find the new email address associated with your account, fill out the recovery form with that information.

https://account.live.com/acsr

Here are some tips on how to find the email address.

https://support.xbox.com/help/account-profile/m...

You can still try to contact support through the contact page but choose the chat option.

My Xbox account has been hacked to. I still have access to my account somehow but they changed the email linked the account and deleted my Microsoft account completely. I have no idea how they even got into it in the first place. I can’t get Xbox support or Microsoft support on a call at all because they don’t consider it an issue.