My Microsoft account has been hacked and I cant get it back!

Alexander Vassilchenko · May 21, 2025

Hello, to briefly explain the situation, I stupidly gave someone a verification code to my account on Minecraft and after which they got access of it and before I could do anything removed my email and changed the password. I've contacted Minecraft support and they've told me to contact Microsoft Support where they say automatically oh you arent giving us enough info to confirm that the account is yours, but they arent giving me a field to fill out the transaction id, order id of the account and whenever I try to contact their support numbers that I've found for Canada, they just say for some problem go to this website and then goodbye. I'm just trying to get access back to the Microsoft account that was signed in for my childhood Minecraft account which I just lost. Someone have any recommendations for what I could do? I have all the info about the account including the main email that was on it before it was changed and all the emails showing that, date of birth, tid, oid, original registration date of the Mojang Account and then the merging to a Microsoft account date, all the security questions, the Minecraft receipt, access to the email that was used for the microsoft account, even the Xbox Gamertag for when it was used for xbox game bar on my pc when I played with my friends. Somebody please reply with anyway to help me get it back, its been over two days and all I have now relating the minecraft account is just the name, oid and tid, and the security questions. Thank you

:)

SmartLace1968

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I understand that you have already filled out the account recovery form multiple times to no avail. Nothing to worry because this time we'll give you the instructions and steps on how to answer the recovery questionnaire.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Nathan Roberts (SN)

Hey there, NatanielKK

Welcome to the Microsoft Community.

From the post you have entered, I can see that you have tried to recover your Microsoft account. As the email address has been changed, you will be unable to continue through the recovery process due to the email address not being recognised.

Please can you reach out to Xbox Support via this link: Contact us | Xbox Support

Please use the flowchart underneath to help you pick the right categories/topics so you can reach the right support team.

If you do come across an Xbox gamer, please ask them to reroute you and explain that you have tried using the recovery process and form and have had no luck. Please explain that you don't have access to your account, they can then reroute you to a Microsoft agent who will be able to point you in the right place for account recovery.

Thanks,

Nathan

Georges C.

Hello again, you can try to contact Xbox Customer Service via chat and request an ATO (Account Takeover), this is because this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and procedures that Xbox Support has.

However, as I mentioned above, with 2FA enabled it will be difficult to retrieve it.

Matt Mcfear

They only way they gained access to my account was because my google account was hacked which I know have access for. The same happened for Discord but I got that back.

Is there no way to reclaim the account, it is still under our family and we have the details for it. I am trying to get this account back because it has Minecraft on it, That has high levels in multiple servers like Hypixel and Mineblock which my son spent days getting.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Matt, I'm sorry about what happened to your account, but in cases like this where they've enabled 2FA on the account, unfortunately it won't be possible to get it back.

If you want to contact Xbox support and explain your case, what they will do is block your account so that hackers cannot use it.

Go to: https://support.xbox.com/en-US/contact-us/

My Microsoft account has been hacked and I cant get it back!