My Microsoft account has been hacked and I cannot reset my password

Discus and support My Microsoft account has been hacked and I cannot reset my password in XBoX Accessibility to solve the problem; I reached out to answer.microsoft.com a few days ago to get some help with my hacked Microsoft account but to no prevail. Microsoft agent Lee.L... Discussion in 'XBoX Accessibility' started by Zohair Ponwar, Jan 31, 2025.

  1. My Microsoft account has been hacked and I cannot reset my password


    I reached out to answer.microsoft.com a few days ago to get some help with my hacked Microsoft account but to no prevail. Microsoft agent Lee.L answered my question by giving me a few steps to follow as back then I was still logged into my account of my computer. I did the steps mentioned and still nothing seemed to work. I also contacted Microsoft support (Contact - Microsoft Support) as he mentioned but the agent who was guiding me was unsuccessful. He told me to try again today to reset my password as we attempted too many password reset attempts it restricted me for the day to try any more attempts. I have the case number for reference if needed but I no longer access my account as I've been completely logged out. When I try to reset my password it gives me 2 options, thru my email or phone number, but both options result in the same where I don't get any email or text message (no matter how long I wait). This is getting extremely frustrating and would like some assistance. Thanks

    The previous thread I posted a few days ago:

    My Minecraft account has been hacked and I think my Microsoft is also - Microsoft Community

    :)
     
    Zohair Ponwar, Jan 31, 2025
    #1
  2. NICCID10 Win User

    Locked out of Microsoft account & Xbox

    My son has had the same thing happen to him. His account has been hacked in the early hours of the morning and he has woken to a series of changes on his account. His account email address has been changed ( so technically he has no account), passwords reset, family deleted and all his security changed. He cannot use the recover password as the email is no longer valid on the account. We cannot contact customer services either as its all fully automated and there is no option for our situation? Have you managed to get anywhere yet?
  3. OndoyBahista Win User

    Passkeys/passwords changed and 1 profile suspended

    If you think your Microsoft account has been hacked, we recommend that you reset your password right away. The Compromised Account Solution Wizard would
    be a great help as well.
  4. Matthew Sutton1 Win User

    Is there a phone number i can call for help with an account recovery?

    Hi,

    I have not been able to access my hotmail account for 6 days, I believe it may have been hacked or compromised as my password no longer works.

    I have been trying to get it recovered but no success as yet using the recovery form from microsoft.

    The hotmail account I have had for over 15 years and is linked to virtually everything I do online and I am running out of options?

    I recently went on holiday and my ebay account was also hacked, Ebay have now sorted this but I think my hotmail account has been targeted.

    Unfortunately the recovery email address linked to my account no longer exists and I cannot use that to rset the password.

    What do I do next?
  5. M3tal Daz3 Win User

    hacked

  6. PatriotSH529 Win User

    Lost my profile after reinstalling forza horizon 4

    You could try resetting the password for your Microsoft account, it may have been hacked.
Thema:

My Microsoft account has been hacked and I cannot reset my password

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