My microsoft account got stolen, I have proof of the scammer. What can I do to get...

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Nuh, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Hey Rodrigo I have now discovered it is not a problem with the microsoft side as it is a problem with minecraft . I have discovered that my premium account now got hacked and stolen, and the email got changed . I belive i have enough proof ,and a friend of mine actually met the person who stole my account . my account has been stolen only beacause my naivity and stupidity . They are asking for 40 dollars and using my account to play on it . I dont know if I lost that account forever . I am replying to you beacause i dont know where else .

Hi there Landon M. I am Lumie and I would love to assist you today.

I am so sorry you are having issues with a compromised account. Please keep in mind we are users like you. We are not Microsoft.

Unfortunately, the account recovery process is completely automated. There is no way to give more proof or have an agent asses the situation for you. It must be done through the form. [https://account.live.com/acsr]

Make sure to complete it in an area you would usually access your account from. It is important to be consistent with this form, you can complete the form twice a day everyday until your regain access to your account. Repeating this will increase your odds of recovery.

Here are more tips to follow with the form: [https://support.microsoft.com/account-billing/b19c02d1-a782-dee6-93c3-dc8113b20c42]

I am very sorry there is no other way, proof of ownership such as ID or purchase history cannot gain you access either.

I understand you have tried before and been denied, but this does not mean you will always be denied. Please keep trying, the system works on probability, consistency is key! You only need to pass once. =)

I hope this helps. Let me know if I can be of any further assistance. -Lumie

thanks for such a quick response. The scammers changed the phone number and email, which we could use for recovery, and also installed additional protection by checking through the application. Can my friend somehow get his stolen account back?

Hi,

Call Xbox helpdesk and get back your stolen account. If you can make a proof its yours, Microsoft will put back your account to you.

Regards