My microsoft account got hacked, can you fix it?

Sohaib Ayyub · Apr 18, 2025

My account got hacked.

When I try to sign into microsoft, it says you don't have a microsoft account, but actually I do.
The hacker removed all my security emails.
I don't think it's possible to get my account back
can you at least try?

This is the message I get:

*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** ( My sister's account )
That microsoft account does not exist. Enter a different account or create a new one

:)

Gregori M.

Hello and welcome to our community!

I'm Gregori, Independent Advisor, a community member like you, and I'm happy to help!

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

XxSi13ntKi113rX

i got hacked on my account can u help me fix it anybody

lewis.123

Okie i fixed it when my old account got hacked microsoft transfered it to a new email and it was the new email ty for your help

Jaeger00013

i actualy got a call back, come to find out my account got hacked. :/

got it fixed though, thank you.

Undeadfire Zero

[quote user="XTG M3RK"]

Xbox labled me as a "cheater" and 4 months ago my account got hacked my some weirdo, and i thought i got this straight buti see i didnt... Does anyone have info on how i can fix my account!!!!!?

[/quote]

You got caught with a modded gamerscore, face the facts. You can't be hacked on Xbox Live.

My microsoft account got hacked, can you fix it?