My microsoft account got hacked and someone changed the email

Hi there! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Please follow the instructions on this interactive tool to recover your hacked account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

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My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
"*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

I really need help!

"My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.

That explains why fifa shows up on my hacked account. They got hold of my email and via social engineering with support they changed the password and used someone credit card on my account and purchased stuff.

Thanks for the response,

i tried the instructions that you provided me but the email was changed and it says "The Microsoft account you've entered does not exist."

tbh i don't know what to do because i can't type the account because it "does not exist".

is there any other way ?

Thank you for your time.

Hi Othman,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised, here are all the available resources that can help you with your situation. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information. If you have account-specific inquiry, please reach out to Microsoft support. https://support.microsoft.com/contactus

Regards,

Alvaro