My Microsoft account got hacked and someone changed the email to something else and the...

Hi there! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Please follow the instructions on this interactive tool to recover your hacked account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

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My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
"*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

I really need help!

"My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.

Unfortunately, MS don't allow you to change the primary email due to the risk of fraud, hacking and whatnot...if they allowed it, then a hacked account could then have it's address changed

I'm technically going to be "hacked", or someone else won't have access to Microsoft services.

As they're going to disable my account, any new student that comes and gets assigned to my handle (which is automatically generated through the users initials), anyone else can end up with the same login account as I do.

So someone else will have my email, at some period of time. Either I'll have to delete this @cin.ufpe.br account entirely, thus losing my game saves and purchases, or someone else owning the current handle will be unable to access Microsoft services, up to and including MSDN.

I just want to port everything to my current account, which has a similar handle. I fully understand the reason you pointed out, but there must be an exception for cases like these.

I tried sumbitting an account recovery form but if I put in the account details it says the account does not exist.

Hi Sri_Alagar! I hope you are well, delighted to be able to offer you my help!

I'm sorry to hear that someone stole your account. In such cases, the only thing you can do is submit a recovery form. If you can still perform actions with your email, you can fill out the recovery form and the responsible team will help you recover your account.

Form: https://account.live.com/acsr

In case you cannot fill out the form, I leave you the following link, so you can contact support directly.

https://support.microsoft.com/contactus/

If you can't get them to assist you there, I will send you another link where you can get the customer service numbers online, you just have to select your Country/Region where you are located.

https://support.microsoft.com/topic...-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If this information is useful to you, let me know, otherwise I'll be happy to help you!

Best regards,
Daniel.