My microsoft account got hacked and I answer all of the questions on the recovery form but...

Hi there, thanks for the fast answer and providing me with the recovery form.

I will try it this way, but I have a question on that: The recovery form demands the mail address of the account I want to recover. This would be my old private mail address, but it's no longer connected to my Microsoft account since it was changed after the hacking into another address. So what am I supposed to fill in there?

Thank you!

Hi. My name is Brilliant and I would love to help you today.

To recover your account, you may need to answer questions that only you can answer regarding your account by filling out an account recovery form. If applicable, complete the form using a device you have previously used to sign in to your account and in a location where you commonly use that device and we will recognize it, such as your home or office.

It is recommended that you first go to the Help with the Microsoft Account Recovery Form at: https://support.microsoft.com/accou...ccount-recovery-form-b19c02d1-a782-dee6-93c3- dc8113b20c42 before filling out the form.

When you are ready, you can fill out the form at: https://account.live.com/acsr.

If this does not help, unfortunately your account may be hacked and impossible to recover.

I hope this helps resolve your query.

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

You have mentioned that you have answered the account recovery form already to no avail. This time please guided with the steps and instructions on how to answer the account recovery form.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

To give you a heads up, as an Independent Advisor and your fellow gamer I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

I totally understand that you have filled out the account recovery form multiple times to no avail but this time please be guided with the instructions on how to answer the recovery form.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

the recovery form is the only way, you are responsible for the upkeep of your account and should keep the details safe, Microsoft will not just hand an account to someone unless they can answer all of the security questions.