My Microsoft account Cant be accessed

Hello, Antonio D. I’m Arturo, a community user like you, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear you're having trouble accessing to a Microsoft account.

IMPORTANT: Don't share personal information, including email addresses, phone numbers, etc.

As community users like you, we are not able to enter or check information, and everything we comment can be seen by anyone on the internet. Doing so may expose your data.

That being said, based on the information you provided, it seems that your account was compromised and note deleted because the only way to delete an account is if no activity is registered in more than 2 years or if you manually decide to close the account.

For this reason, what I can suggest in this particular situation is attempt to retrieve the account by following some recommendations provided in this related article from Microsoft:

https://support.microsoft.com/accou...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If none of those methods work, I regret to inform you that this means the hacker managed to change all your account information. Therefore, it's not possible to recover it.

Furthermore, you may want to check out this article about contacting Microsoft support regarding Microsoft accounts:

https://support.microsoft.com/accou...-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f

I'll remain attentive to any other inquiry you may have.

Regards,

Arturo.

EDIT: I believe the error message I was receiving at first was 80151011 or something similar

thats my whole issue, its that I CAN NOT use xbox.com as it will not let me sign in and there is no way to verify the email as it is a fake email, and as i said before, I only changed it to that email ON MY CONSOLE for the purpose of linking my account to
another game-related site. I dont understand why after playing with the same profile on the same console for about 5 years now, xbl suddenly thinks someone hacked my account.

I finally got my account back today. I ended up calling support twice before my case was escalated and sent to an actual person and not some automated system, and within hours I got a phone call from the agent telling me they verified my identity and sent
2 emails to an alternate email I provided; one with a password reset link and the other with instructions on how to proceed. I ended up having to request another password reset email be sent after the first one expired due to me taking too long to think of
a new password, and I received it today. I wont be able to log in on here with my recover account for 30 days, so I'm using this account. Thanks go out to the support team for their help as well as you guys on the forum for doing your best to help out. and
with that this is AtrociousAK47 signing off, so moderators you can lock this thread if you desire.

Ok, please try the steps on this link if you haven't already to try and reset the password etc:

support.xbox.com/.../forgot-microsoft-account-solution

if all fail then follow the steps mentioned at the end and contact Xbox Support (by Phone)

They are the only ones left to assist in a situation like this.