My LIVE ACCOUNT WAS SUSPENDED-Malicious Complaint KAMIDOG MaxTax183538823

My son's LIVE account was suspended while he was in school. How do you prevent someone from filing a malicious complaint. This has happened twice in a few days one on 1/7/2018 and again today 1/12/2018. This new suspension seems
to indicate that it will last until 1/19/2018. How do I receive complaint information or who file the complaint to that my son can block them. He seems to only play with two people online. If this continues, I will be forced to cancel my live account because
there is no accountability on players who file malicious complaints in an attempt to get someone's account suspended. How can I prevent this from happening.

:)

 

Why did my account get suspended?

Why is my Wicked309Clown account suspended?

 

Live account banned permanently for no reason, HELP please!

My 10 year old son's account was banned Christmas Eve (was so much fun watching a kid open new games that he couldn't play)! This is the email I received Christmas Eve:
This email is to notify you that your Xbox LIVE account privileges have been permanently suspended due to modification of your gamertag or other profile data.

These modifications may include, but are not limited to:
•Altering the appearance of your gamertag or avatar
•Illegitimate gain of achievements or avatar awards
•Application of watermarks or other special identifiers that were not legitimately granted
•Unauthorized manipulation of in-game parameters

Your conduct was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding your conduct and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because your conduct is in violation, the LIVE Enforcement Team has issued a permanent suspension.

During your suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will not be reinstated.

Customer Support is not able to modify or provide any further details about your suspension.


My son does not know how to modify or alter any of these things, so the ban is not legitimate, but the account is suspended. I spent 4 hours on Christmas Day trying to get this straightened out, and was told it was a billing problem so I was transferred to billing which never answered. Today I called support again, and made the customer care person look into the account in depth and she said it had nothing to do with billing, that I was on auto pay with paypal and that it was received. She helped me set up a temporary account and transferred me to billing to change over my payment details from banned account. (Still on hold to India right now after almost an hour).
She was unable to tell me whether points that we have purchased or games, etc would be transferred.

I want to know how to get this straightened out because my son has logged many hours playing his games, gaining points, added purchased points, etc. to his account and now it is all gone. Like I said before, my son is not capable of doing the things the ban states, so I need help in resolving this, because either someone hacked his account, or he was unfairly targeted by gamers in rooms.

Thank you in advance for any help or advice you can offer!

My son's banned gamer tag is Gunman708
his new gamer tag is SnowingSpy44

 

There's no way to block anyone from filing complaints on you or find out who filed the complaint. The enforcement team does investigate each complaint they receive and will only issue suspension if they determine the person has done something to violate
the code of conduct/terms of service. You can have a million complaints filed against you and not receive a suspension. For information about why your son was suspended and to see about submitting a case review, you would need to go to http://enforcement.xbox.com