my info is correct but no deposit?

LUC1F3R RS · Dec 6, 2016

i keep trying to redeem my rewards but it says my info needs updating (which i did) but nothing changed and i still can't redeem them

:)

XBLRewards8 · Dec 6, 2016

My info is correct

Hello ChillN802,

This notification should go away within a few days. If it returns, let us know as soon as possible as it will be a true indication that your emails are not being delivered.

XBLRewards8 · Dec 6, 2016

My info is correct

Hello ChillN802,

This yellow light notification on your email is a sign that our system is reporting you may not be receiving emails. However, it looks like you have been successfully getting communications from our program. Can you confirm receiving emails from us?

XBLRewards8 · Dec 7, 2016

Hello LUC1F3R RS,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello LUC1F3R RS,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8

Hello Kola Cell,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

BxLegendary

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

Pablito Lemos 7

I have the same problem. It says that points cant be deposited because my account info needs updating but, all of my info is correct and up to date. I dont know what it wants me to do?

my info is correct but no deposit?