My home screen won't work and my home button on my controller just leads me to a error

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. According to the reported problem, I suggest you try the solutions below, please.

Solution 1:

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

Solution 2:

1. Turn off Xbox One.

2. Unplug power.

3. Plug the power back to Xbox One 30 seconds later.

4. Press and hold Bind and Eject at the same time (don't release).

5. Press and release the Power button, and then you will hear the startup chime.

6. When you hear the second startup chime, you can release the bind and eject buttons.

7. Select Reset this Xbox on the screen.

8. Select Keep games and apps.

NOTE: Make sure you know your email and password in this solution, as your account will be removed from the console and you will need to add it again.

*Thank you in advance for contacting the community, I hope this can help you. Let me know if this solves your problem, please.

Hi Brooklyn, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, press the XBOX button on your controller and select Home.

This should lead you to the home screen.

Let me know if it works!

I have the same problem. My controller is fine but the Home button won't work. and my another controller is work. I try to update the controller, but it's not working.

I have the same problem. My controller is fine but the Home button won't work. I know it's not my console because I can home from the app on my phone but when I try the button on the controller it does nothing. Maybe I need to buy another controller?

Both my Xbox one controllers won't let me go to the home screen or type in a app just started this afternoon...I'm eastern that was 12:45 a.m