My headset mixer is broken and I have updated my controller and everything please help me...

There are a few things that could be the issue.

1. The account settings are set so that the account is unable to use voice chat of any kind.

2. The headset you are using is not compatable with the controller, or the wire for the headset is broken in some way.

3. The port for the headset on the controller is broken or just isnt detecting the headset. For me personally i have this issue with my headset since for some reason using my sound mixer attachment on my controller mutes my headset. A simple unplug and repluging
of the headset fixes this issue.

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Let's try some troubleshooting steps.

First, Connect your headset to your controller and plug in your controller to your console. Go to settings > device > accessories > update controller. Once you update the controller, it updates it with the headset then you should have control of the mixer.

If the problem persists, try another headset and see if it's a hardware issue. Let me know what happens next.

I hope this helps.

Best Regards,

Christian.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I'm sorry you're experiencing this issue.

Please try the steps below.

Connect your headset to the controller and connect it to the console. Go to Settings > Device > Accessories > Update Controller. After updating the controller, it will be updated with the headset and you should have control of the mixer.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.

Hello there, this happened to me initially as well. Try and see if this works. Connect your headset to your controller and plug in your controller to your console. Go to settings > device > accessories > update controller. Once you update controller, it updates it with the headset then you should have control of the mixer. Otherwise contact xbox support. Hope this helps!

I used to have headset issues with my controller. I found turning the controller on and off again and un plugging the headset helped as well as having game volume one off full and chat party mixer up to 70% hope this helps