My headset doesn't play sound when the mic is connected

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help your headset.

Have you tried using other headset to see if it works? Just to isolate the issue.

You may also try testing it on other devices to see if it is having the same problem because this could already be an issue with the headset itself or the mic having issues.

You may also do a reset on your console.

NOTE: This will remove the profiles on your console, make sure that you remember the email and password to your account.

No data or game saves will be lost doing this, everything is backed up to the cloud servers.

1. Press the Xbox button to open the guide.

2. Select Settings.

3. Select System.

4. Select Console info

5. Select Reset console.

6. Select Reset and keep my games & apps

This will also help sync the data on your console properly.

Hope this helps.

Just to clarify a couple things:

The system doesn't detect the mic, but do you still hear sounds through the headset at all?

When you connect the headset to the PC does the PC recognize the mic and you can record to the PC with it? (you can test the mic volume to see if the PC is actually registering any sound from the mic)

None of those troubleshooting steps are appropriate to my situation. As evident from the fact that sound plays out of other connected listening devices, there is no issue in my sound settings; and I cannot change the volume or similar, as the device and
accessory settings are not acknowledging that there is a headset connected (and there is sound when connected to other headsets). I am aware that this option appears below "buzz" in the device and accessory settings.

It is not that the mic is not recording, or that sound is not coming through the headset, it is that the controller won't recognise that there is anything plugged in when combined with my headset (even though it can recognise other devices, and the headset
is working).

Thanks anyway.

Whenever I mute my headset mic it doesn't work and I went to the sound settings and it was already set to the external mic.

I have the exact same issue.

Only I'm using the new Elgate Capture Card HD60x

On the xbox series x I'm using a Logitech-G Headset G433 Zwart.

When I unplug the headset from the controller I can capture teammates mic sound.

As soon as I plugin the headset, it stops capturing teammates sound.

In the Xbox party chat, passthrough and "speaker and headset" is selected.

(when using the Elgato chat link, all works, but I don't want to use the anolog audio, but the HDMI audio. I have a separated Mic connected to the recording PC for my voice. I only need the mic connected to the controller to communicate in the game).