My headset chat mixer is greyed out what should I do?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Muscab, try to follow the procedures below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Hi,

my headset is plugged into the controller but it wont let me do anything to the chat mixer and the chatmixer bit is greyed out.

Thank you for that. Unfortunately it hasnt worked. I still cant hear any game chat, and the chat mixer is still greyed out.

I should point out that if I plug my wired headset into my wireless controller, I can hear chat.

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!

Had the same issue recently, however i found that slowly plugging in the aux works sometimes. However Ive been having this issue for almost a week now and its working less often. Definitely a temporary fix but a fix nonetheless