My headset chat mixer is greyed out and I dont know hat to do

Hello there, this happened to me initially as well. Try and see if this works. Connect your headset to your controller and plug in your controller to your console. Go to settings > device > accessories > update controller. Once you update controller, it updates it with the headset then you should have control of the mixer. Otherwise contact xbox support. Hope this helps!

Hi,

my headset is plugged into the controller but it wont let me do anything to the chat mixer and the chatmixer bit is greyed out.

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!

Thank you for that. Unfortunately it hasnt worked. I still cant hear any game chat, and the chat mixer is still greyed out.

I should point out that if I plug my wired headset into my wireless controller, I can hear chat.

Had the same issue recently, however i found that slowly plugging in the aux works sometimes. However Ive been having this issue for almost a week now and its working less often. Definitely a temporary fix but a fix nonetheless