My Halo Infinite Limited Edition Wireless Controller has a problem to wirelessly connect to...

Hello fcxyz,

Sorry to hear you are having issues with your controller connecting to your console.

If you feel like the firmware may have created an issue, you can revert your firmware by following the steps provided here: My Xbox controller has connection issues after the last update | Xbox Support

You can try troubleshooting your controller with these steps: Troubleshoot your Xbox Wireless Controller | Xbox Support

If you honestly believe there may be hardware issues with your controller, I advise you to reach out to Contact us | Xbox Support and explain the situation and see if they can help with exchange.

-Regards,

Hayabusa

I am unsure how the 3rd party accessory would work, but feel free to let me know if you experience the same issue.

If you believe there may be an issue with your console, and it is under warranty, you can start a repair service order on account.microsoft.com/device

Hi, Hayabusa,

This is to tell you that my wireless headset arrived yesterday, and it works the same way the elite 2 does. The bad news is that my wireless headset now has the issue exactly the same as that of my new elite controller's, and the good new is exactly the same too ;p

Anyway, at least this indicates that the problem I'm experiencing is NOT resulted from any hardware defect of my controller, which is really a relief to me, and it looks as if this is an interference matter indeed. However, this didn't explain the UTP Cable matter still...

Well, I guess it's not a easy job left to me to root it out alone, and do you have any suggestion for me? Thank you.

Best regards

Thank you for your detailed reply.

Do you have any other controllers in your home that you can try with the same firmware? If you do, please check to see if you encounter the same issues.

Try power cycling the console as well.

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   

Be sure to wait at least 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
   
2. Press the Xbox button on your console to turn it on.
   

If the problem persists, please report it as a problem with the Report a Problem feature on your console. If you have not yet downloaded the app,

• Press the Xbox button to open the guide, and then select Store.
  
• Search for “xbox report a problem” and download the Xbox Report a Problem app.
  

Once you have the app installed:

1. Press and hold the Xbox button.
   
2. On the What do you want to do? screen, choose Report a problem. This will open the Report a Problem app.
   
3. Select Report new problem.
   
4. On the New problem report screen, give your problem a descriptive title.
   
5. Select the most appropriate category and subcategory from each dropdown. In your case it would be
   
   Category: Hardware & Accessories / Subcategory: Controllers
   

I cannot guarantee you'll receive a response from reporting the problem, but you will be sending the information to the engineers. If you honestly believe there may be hardware issues with your console or controller, I advise you to reach out to Contact us | Xbox Support and explain the situation and see if they can help with exchange.

Regards,

Hayabusa

Hi, Hayabusa,

Glad to see your reply again. But, the answer to your question is 'No', sorry, I currently don't have any other controller, because the original one shipped with my console somehow was lost several months ago, and that's one of those reasons for me to decide to purchase this new controller.

To clarify the problem again: my new Controller is able to connect to my Xbox One Console wirelessly according to your advised steps above, so long as I DO NOT connect my Console to my Router with a UTP cable...... You may see that it has a cost, and I don't understand why.

So I guess the problem we are talking about DOES NOT exist in my new Controller, and I'm also curious why a UTP cable between my Console & Router could be a problem to prevent the controller from talking to the console !? It's way too weird, isn't it?

It is weird indeed.

It is very possible there could be some interference with your ISP. I would call to see if there is anything that may be interfering with your console and causing the disruption, since you mention it only happens when the UTP cable is connected. I play with my console connected via cable also, and I do not experience any disconnect from my controller.

You may also want to try a different cable. Try a CAT5 or CAT6 cable if possible.

Thank you for your detailed reply.

Do you have any other controllers in your home that you can try with the same firmware? If you do, please check to see if you encounter the same issues.

Try power cycling the console as well.

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
   
2. Unplug the console's power cable. Wait 10 seconds.
   

Be sure to wait at least 10 seconds. This step resets the power supply.

1. Plug the console power cable back in.
   
2. Press the Xbox button on your console to turn it on.
   

If the problem persists, please report it as a problem with the Report a Problem feature on your console. If you have not yet downloaded the app,

• Press the Xbox button to open the guide, and then select Store.
  
• Search for “xbox report a problem” and download the Xbox Report a Problem app.
  

Once you have the app installed:

1. Press and hold the Xbox button.
   
2. On the What do you want to do? screen, choose Report a problem. This will open the Report a Problem app.
   
3. Select Report new problem.
   
4. On the New problem report screen, give your problem a descriptive title.
   
5. Select the most appropriate category and subcategory from each dropdown. In your case it would be
   
   Category: Hardware & Accessories / Subcategory: Controllers
   

I cannot guarantee you'll receive a response from reporting the problem, but you will be sending the information to the engineers. If you honestly believe there may be hardware issues with your console or controller, I advise you to reach out to Contact us | Xbox Support and explain the situation and see if they can help with exchange.

Regards,

Hayabusa