My Grandma lost all her coins on 5/15/2017 in Microsoft Jackpot due to Cloud issues.

LórienBaphomet · May 15, 2017

Due to an ingame error while syncing to the cloud, which states that there has been an error while saving the coin balance to the cloud, we just lost around 100k coins for absolutely no reason. Most of those were paid for, which qualifies as outright robbery.
I would like a straight answer from a support representative for this issue, or at least straighter than these two threads from years ago: https://answers.microsoft.com/en-us/windows/forum/games_windows_10/coin-balance-disappears-on-micros...

Microsoft Jackpot

This happened while on my brother's account, XCT Atomo.

I await a serious response, since, supposedly, the Xbox team has been investigating for at least two years now.

:)

EFEX Ed · May 15, 2017

Microsoft Jackpot

About three weeks ago I started seeing a window in Microsoft Jackpot that stated my coin balance could not be sync'd with the cloud and to check my internet connection. I use the cloud coin saving feature because I play Microsoft Jackpot on a few different
machines. I do not have nor due I experience bad or intermittent connections to the internet on any of the computers I play Microsoft Jackpot on. This has to be a cloud storage problem that occurred when one of the windows 10 updates came down the line. All
the PC's I play Microsoft Jackpot on are running windows 10. All of the updates have been installed and verified. This has to be a Microsoft software glitch as I see it has happened to too many users on too many different machines. I have lost 126,000 coins,
my five day bonus of 1,000 coins and the ability to bank any new coins I get, But.......... Life goes on !!

dell122 · May 15, 2017

on microsoft jackpot i get message saying there was a problem saving your coin balnce to the cloud

on opening Microsoft jackpot I get message saying there was a problem saving your coin balance to the cloud

Mister Cizl · May 16, 2017

Hey XCT Ares! Do you experience the issue regularly or just the one time? What kind of network connection is being used? Additionally, have you done any troubleshooting steps so far? Post back and let me know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

TortuousPath0 · Nov 2, 2018

I am having the same problem. To answer your question Mister Cizl, the error happens every single time I open the game. Please help!

Hey XCT Ares! Do you experience the issue regularly or just the one time? What kind of network connection is being used? Additionally, have you done any troubleshooting steps so far? Post back and let me know!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.
Click to expand...

Mister Cizl

Hey XCT Ares! Do you experience the issue regularly or just the one time? What kind of network connection is being used? Additionally, have you done any troubleshooting steps so far? Post back and let me know!

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

TortuousPath0

I am having the same problem. To answer your question Mister Cizl, the error happens every single time I open the game. Please help!

Hey XCT Ares! Do you experience the issue regularly or just the one time? What kind of network connection is being used? Additionally, have you done any troubleshooting steps so far? Post back and let me know!

_______________________________________________________

Mister CiZl

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

EFEX Ed

About three weeks ago I started seeing a window in Microsoft Jackpot that stated my coin balance could not be sync'd with the cloud and to check my internet connection. I use the cloud coin saving feature because I play Microsoft Jackpot on a few different
machines. I do not have nor due I experience bad or intermittent connections to the internet on any of the computers I play Microsoft Jackpot on. This has to be a cloud storage problem that occurred when one of the windows 10 updates came down the line. All
the PC's I play Microsoft Jackpot on are running windows 10. All of the updates have been installed and verified. This has to be a Microsoft software glitch as I see it has happened to too many users on too many different machines. I have lost 126,000 coins,
my five day bonus of 1,000 coins and the ability to bank any new coins I get, But.......... Life goes on !!

XBF Jasmine Z

Hello Michael,

Thank you very much for bringing this issue to our attention! The best way to resolve the issue with
Microsoft Jackpot,
and the coin balance not uploading to the cloud
is to contact the
Microsoft
Casual Games Community support team.

To be more specific, you can check out

Microsoft Jackpot for more information.

Be sure to let us know the results!

Turtlelover8426

It is doing the same thing on the Microsoft jackpot game also. I tried to get into get my daily 1000 for the day and I could not get it. I would hope somebody would fix this soon. all my coins that I had over 1 million play coins are gone also. now I cannot
even play my Microsoft jackpot game. I really hope this problem will soon be fixed

My Grandma lost all her coins on 5/15/2017 in Microsoft Jackpot due to Cloud issues.