My gift card was redeemed on the wrong Xbox Account

Discus and support My gift card was redeemed on the wrong Xbox Account in XBoX Sales and Promo to solve the problem; I purchased a $15 gift card around a week ago and it kept saying “An error has occured on our end please try again later” so i kept the code away until... Discussion in 'XBoX Sales and Promo' started by KarimAl-Gibaly, Dec 2, 2020.

  1. KarimAl-Gibaly
    KarimAl-Gibaly Guest

    My gift card was redeemed on the wrong Xbox Account


    I purchased a $15 gift card around a week ago and it kept saying “An error has occured on our end please try again later” so i kept the code away until this issue is resolved. However, today my little brother was trying out the code to see if we can redeem
    it and instead of redeeming it on my Xbox account he redeemed it on his. is there anyway i can get the $15 to my account or find a way to get my money back?

    :)
     
    KarimAl-Gibaly, Dec 2, 2020
    #1
  2. RaeRae4 Win User

    Fortnite - 2,500 (+300 Bonus) V-Bucks.

    I redeemed my xbox gift card under wrong account. How can i get it to a different one?
  3. DeniqL Win User

    I put my vbuck card on the wrong account.

    Hi Steven, so you redeemed a gift card on the wrong account?
  4. XBF Crystal P Win User

    Xbox gift card

    Hi there Jane,

    Thanks for reaching out. I'm sorry to hear about the issue with redeeming the gift card on the wrong account.

    What type of gift card was it? (Currency/Subscription)

    Unfortunately, if the gift card is for Microsoft Currency you will not be able to transfer or refund. The funds will get attached to the account it was redeemed on.

    Hope this helps.
  5. iV L3G3NDz T1M Win User

    Microsoft Account

  6. DaveKayAdlib Win User

    How do I use credit on my microsoft account to pay for an item that a member of my microsoft family has requested

    Hello ,

    Thank you for bringing this issue to our attention. We have an article entitled

    Learn About Gift Cards and Prepaid Codes     that states, "The funds in your Microsoft account can't be transferred after you redeem an Xbox on Microsoft Gift Card." The prepaid code needs to be redeemed on the account that intends to complete a purchase. The
    best solution would be to redeem a new Xbox Gift Card on your son's account. The

    Xbox Family Settings     are where a parent account can allow the child account to complete a purchase. Once the intended purchase is completed, the parent can remove the ability for the child to complete any further purchases. Be sure to let us know the results!
    Thanks, how do I get a refund for the gift card that is redeemed on the wrong account or is that money just wasted ?
Thema:

My gift card was redeemed on the wrong Xbox Account

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