my gaming joypad dose not use in games

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If I may ask what device are you using in playing games? Are you on Xbox, PC, or mobile device (cloud gaming)?

Also, what controller do you have?

This will determine the steps we have to perform.

Yes, I agree with that, Playing FPS using keyboard + Mouse is more dinamic with the joypad

I prefer play FPS Games using Keyboard + Mouse and Games Like Resident Evil and Racing using Joypad

I have 2 of the games, and joypads work fine. You can also use big buttons and joypads at the same time (handy if you are playing in teams I guess. You can still only have 4 players/teams, but 8 buzzers if that makes any sense!)

You'll need to contact support to see if they can track that down for you. http://support.xbox.com/contact-us

You'll need to contact
Xbox Live Support with your return authorization number (or repair ticket number) and they can see what happened.