My games filling with games I don't have access too

Hello TerryZAR-,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description you lose access on your account on Epic games since your son login to it on his Xbox account. Let us check on this together and sort this out to assist your concern. However, to better understand we would like to ask few questions about it.

1. Did the account of your son sign out? If that's the case, then most likely his account is still login.
   
2. Can you please provide details, like what device are you using and if you are on a PC what Windows version?
   
3. Which account do you want to gain control of, your son or you mean to get access back to your account?
   
4. Is your son's account a child?
   

Just for clarification, two accounts cannot be combined as they have individual sign in and emails link to it and there is no thing such as automatic merging of Microsoft account.



To regain a certain account, just use the 'Forgot your password?' function on the Epic Games login page and send recovery info to every email address you know you've created. Eventually, you should find a link to reset your password in one of your inboxes, and then you can log in and unlink it.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi TerryZAR-,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Xbox Forum Moderator

Microsoft Community

Hey there shadowslice3102.

To clarify are you able to access the DLC but not able to access your save now? Having a bit of trouble understanding the issue you're experiencing currently.

It sounds like you made the purchases under his account, and you have both set one xbox as your home to share games correct?

Hi Edii___! My name is Ricardo an independent advisor ready to help you with this situation!

You could use otherauthentication methods of available and if not at the bottom there's and option for I don't have any of this