my games arnt working

Perfect, please try to connect your console to your mobile hotspot then try to play any of your games online.

Try to remove your profile, then turn off the console and remove the power cord; wait for 1 to 2 minutes before plugging it back in and turn on the console and sign in!

If the issue persists, I would strongly suggest trying the troubleshooting steps below:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear

Then select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

Also, It would be great if you can delete the local save of the games you are having the issue with.

If the issue persists, I would invite you to try the steps mentioned in this link: Troubleshoot your network connection speed | Xbox Support

Thank you. Let's test your network connection and multiplayer connection. Please let me know if there is an error that will show up:

Settings > General > Network Settings > Test Network Connection & Test Multiplayer Connection.

Alright, just to check, do you have a different network that we can try to use? A mobile hotspot will do.

Sorry, message on the game.