My Games & Apps Failure

Discus and support My Games & Apps Failure in XBoX Accessibility to solve the problem; Every time I go into "My Games & Apps" or manage a game on my Xbox One X the normal screen appears. About four seconds later the screen goes to black.... Discussion in 'XBoX Accessibility' started by PowerUltra, Dec 28, 2019.

  1. PowerUltra
    PowerUltra Guest

    My Games & Apps Failure


    Every time I go into "My Games & Apps" or manage a game on my Xbox One X the normal screen appears. About four seconds later the screen goes to black. I then press the home button on the controller and I can go back to the home page.

    I've contacted Xbox support and their suggestions have not helped. Two hours trying all sort of different things.

    I have done the following:

    Cleared the cache.

    Did a hard reset clearing out the hard drive of all games and reinstalling my account.

    I tried another account that I have.

    I bought a new Xbox One X. Reinstalled.

    The OS did update properly.

    I've plugged the box directly into the wall plug; used a different wall plug; used a UPS box powering up the Xbox directly.

    I changed the resolution from 4K to 1K.

    The last suggestion that Xbox support said was for me to send back to Microsoft the brand new Xbox One X for repair.

    It's obvious that Microsoft doesn't have a clue about a solution to the problem.

    Both my old Xbox and the new one has the same problem so it's not a hardware issue.

    Right now I don't have anything else that I can think of to try. Any suggestions or solutions?

    :)
     
    PowerUltra, Dec 28, 2019
    #1
  2. XBF Steven R Win User

    My Games & Apps Failure

    Hey there Femacejo,



    I’m sorry to hear about any issues you may be having. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically
    to you!
  3. Femacejo Win User

    My Games & Apps Failure

    I have reviewed my profile and I am not sure what I could change to fix this issue.

    It is really making it hard to play n download now content.
  4. KevinLin_71 Win User

    My Games & Apps Failure

    I'm having the same issue. It started happening to me on a brand new Xbox One X. Since it was still in the return window I took it back and exchanged it. The problem persists, so sending it in will fix nothing.
  5. SolarMaximum Win User

    My Games & Apps Failure

    Not that I am aware of. Like you, I am awaiting a fix!
  6. Femacejo Win User

    My Games & Apps Failure

    Has anyone found a solution to this issue besides going offline ?
Thema:

My Games & Apps Failure

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