‘My games and apps’ crashing - “storage” also not showing any content internal or ...

All my games are playing just fine with the exception of the Crew 2 which cannot find my season pass.

The store is working fine also, and confirms I own everything.

However “my games and apps” launched from the homepage, only briefly begins to start then crashes to a black screen (crashes = unresponsive and must be exited with home button). I simply cannot access that screen.This is not about a particular app or games
missing, but all of them, plus any menu or list - ‘my games and apps’ itself seems to be faulty.

Trying to see content on any hard drive internal or external via settings results in the same black screen.

The problem persists despite multiple resets, turning off, disconnecting hard drive (and keeping it disconnected) It basically seems to be a fault with the memory address book, nothing can be found.
Although as i led with, all games are playable - but embarrassingly if i dont have them pinned i have to find them via the store! and launch them from there.

Any help appreciated.

:)

 

Can't find games listed on HD

My games and apps. If your games are on your external HDD then change the setting on the games page to show either external or both instead of just internal storage.

 

(Preview Dashboard) Xbox Avatar Installation Stopped

Me too but I switched from external to internal storage and everything worked. It's showing my external full but I'm sure it's not.

 

Hey JamesT75!

Felix here with Xbox support.

Try uninstalling / reinstalling the game The Crew 2
Uninstall Xbox One games or apps to free hard drive space

See if that works. If not... you might want to give you console a complete factory reset ("Reset console Keep games and apps"

in your Console info settings)





How to reset your console to factory defaults on Xbox One to give your console a nice refresh.

Make sure you know your Microsoft email and password before the reset because

you will need to redownload your profile(s) back onto the the Xbox console and reconnect to your wifi / network.

Also, you will go through the process of the 'initial console set up' like you did back when you first bought your Xbox.

Let me know if that helped!

Felix

xbox forums support

 

I obviously couldn’t uninstall anything - since i couldn’t access “my games and apps” at all.

However the console reset worked a treat, and once that was complete The Crew 2 found my season pass - it obviously couldn’t find things in memory the way I couldn’t. ‘My games and apps’ now stays on the screen and populates.

This was an experience not unlike the disappearing playlists of Spotify about a week ago (which resolved itself), except with missing games and apps, I wonder what caused it?

In any case thanks for the advice.