my gamertag includes personal information i need to change it now (it was an accidental...

you have to click through a warning that is in big writing before you change it, there are no extra free changes.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.~

Hello Joshua, unfortunately only the first exchange is free, then all other exchanges will be charged.

Hi, it's not recommended to include any personal information in your bio etc but that's purely for security reasons. You can change your gamertag at any time for 800 Microsoft points.

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If you were looking for a free gamertag change then that only happens if the gamertag breaks the code of conduct and a forced gamertag change is enforced. I don't believe that is applicable in your case so it's either stick with it or pay the points in my
opinion.

Hello Jorge,

We thank you for bringing this inquiry to our forums community, and understand that this concerns changing your gamertag to something other than what you wanted, and now you are being charged to change it again.

Unfortunately, as the gamertag is displayed before it is confirmed and chosen, if you accidentally changed your gamertag to something you wanted you would still need to pay in order to change the name again. You can view more information about this and any
other inquiries involving gamertags through our gamertag update FAQ.

We hope this information helps, and we wish you the best!

If you gamertag includes personal information such as your first/last name (NOT nicknames), phone number, address or windows live id, the live team can escalate for a forced name change.