My gamertag has nott changed yet it is still my old gamertag

david lammers · Jun 15, 2023

My gamertag is still the same

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

First, check your Gamertag online, kindly go to https://account.xbox.com/profile to validate if the changes already took place from there.

Once confirmed, simply remove and re-add your account on the Xbox console itself:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

Minikan

I just changed my gamertag and the EA account says I still have it linked to my old gamertag. I haven't changed my Microsoft account at all only my gamertag. I can't get it back since to change your gamertag it has to be under 12 characters and my old gamertag is 14 characters.

Blaine the MiTH

I changed my gamertag to, and my old gamertag still appears which was HousiN VA.

OG Gamer

Hi, for some reason my old gamertag is showing on the xbox app, yet I changed my gamertag ages ago. Is there any reason why my old gamertag is showing on the xbox app rather than my new gamertag?

Try signing out and then signing back in.

KavxA

Update: it has been 2-3 weeks since I changed my gamertag and still no change , the old one is still showing up as my main.

My gamertag has nott changed yet it is still my old gamertag