My gamer score got wiped and I can’t re-download my old games again?

you should check your email and your enforcement history, typically gamer score wipes and the inability to download are attached to an enforcement action

Yeah tried that,even formatted the hard drive as well and I rang Microsoft support and was on the phone over an hour with no success,it’s been really frustrating

Hello Steven Gorfine,

Thank you for posting.

I'm sorry to hear that you are having trouble with your gamer score and your games. This is a rare issue that can happen due to a corrupted profile or a network error.

To fix this, please follow these steps:

1. Delete your profile from your console. Go to Settings > System > Storage > All Devices > Gamer Profiles and select your profile. Choose Delete Only Profile.

2. Clear your system cache. Go to Settings > System > Storage > Clear System Cache.

3. Restart your console.

4. Download your profile again. Go to Sign In > Download Profile and enter your Microsoft account credentials.

5. Check if your gamer score and your games are restored.

If this does not work, please contact live support team.

Thank you for choosing Xbox and have a great day!

If its not showing there, kindly speak with the live support team.

I did an hour on the phone and no answers