My game wont load ive cleaned the disc but keeps saying there's an error???

Hi Mark,

Has disc got any physical damage to the underside ?

Do any other disc games work ?

Can you please post more details on the error you receive ?

Hello, Mark. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

What console are you trying to play it?

Also, can you share the exact error do you receive when trying to play it? Or it does not show any error message, just doesn't load?

Hi i'v just updated my xbox one this morning and iv cleaned the game discs and still wont download.

ive tried a disc repair kit

the xbox finally loads the game but most of the textures are missing

the player shows up and a few buildings but thats about it

ive had the xbox unplugged for about a week and had the disc drive cleaned but still no textures

ive tried cleaning the system cache 3 times in a row

and still no textures

Hey, there!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you. If I may ask, do you encounter the same error with other disc games?

If not, please try the following troubleshooting steps:

Solution 1: Ensure the disc is clean and not defective

Clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.

Solution 2: Try playing the disc on another Xbox console

Playing the disc on another console will help you figure out whether the problem is with the individual disc or the console's disc drive.

Please let me know the results once you have tried playing it on a different console.

Reference link: https://support.xbox.com/en-IN/help/games-apps/...