my game pass ultimate has activated on the wrong Microsoft account so it can't be used. can...

Discus and support my game pass ultimate has activated on the wrong Microsoft account so it can't be used. can... in XBoX Accessibility to solve the problem; I have redeemed an xbox rewards code but when following the link it has redeemed the code on my second Microsoft hotmail account but this account does... Discussion in 'XBoX Accessibility' started by lee knowles1, Jan 14, 2023.

  1. lee knowles1
    lee knowles1 Guest

    my game pass ultimate has activated on the wrong Microsoft account so it can't be used. can...


    I have redeemed an xbox rewards code but when following the link it has redeemed the code on my second Microsoft hotmail account but this account does not have an xbox logged against it. I can't go to the correct account and try redeem again as its already been redeemed. I now have game pass ultimate on an account with no xbox on it, can customer services put the ultimate onto the correct account for me ?

    :)
     
    lee knowles1, Jan 14, 2023
    #1
  2. VampyOcean1520 Win User

    I can't play any online game even though I'm connect to Xbox live xbox one

    Go to your Microsoft account and check your subscriptions, see if Xbox Live Gold or Game Pass Ultimate is active, if it is and even so you can't play so go to Xbox Enforcement website to check if your profile has any restriction.
  3. rayford179 Win User

    can i get my game pass ultimate transfered from one microsoft account to another?

    i got a gift card for some game pass ultimate but ended up using it on the wrong account and now it has basically gone to waste so is there any possibility to have it transfered to a another microsoft account??
    If your trying to transfer game pass to another account you can go to settings, personation, my home Xbox and you can set your console as your home Xbox which will allow your other account to use game pass as long as its on the same Xbox
  4. SigmaTheDJ Win User

    My Xbox one dosent have cloud

    Does the account you're trying to play with have an active Game Pass Ultimate subscription?

    I'm fairly sure that the account has to have its own sub for it to work, so you can't be sharing someone else's Ultimate sub.

    Maybe that's the problem.
  5. John P_14 Win User

    my game pass ultimate has activated on the wrong Microsoft account so it can't be used. can admin put the subscription on the correct account for me?

    Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

    I apologize, there is no option to transfer a subscription from one account to another. Once a subscription is redeemed, it will always be associated with the account that redeemed it. However, you can share the subscription with the correct account by signing in to the account that has the subscription and setting it as the Home Xbox on your console. Please follow these steps:

    1. Press the Xbox button to open the guide.

    2. Select Profile & system > Settings > General > Personalization, and then select My home Xbox.

    3. Select Make this my home Xbox.
  6. Renatodibi Win User

    Can subscription be used by all profiles on more then just Xbox?

    Hi Kelly.

    My name is Renato.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    You can use Game Pass on two devices; there's no need to purchase a second Game Pass. The only thing to keep in mind is that you can't play the same title simultaneously on both devices.

    Of course, we are talking about Game Pass Ultimate and using the account where the pass is active. You can find additional information about Game Pass Ultimate at
    https://support.xbox.com/help/subscriptions-billing/manage-subscriptions/xbox-game-pass-pc-faq

    Kind regards
    Renato
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my game pass ultimate has activated on the wrong Microsoft account so it can't be used. can...

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