My game pass ultimate does not work when i try to use it on PC - Account issue

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Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

I'm sorry to hear that you're having trouble with your Game Pass Ultimate account on PC. Here are some steps you can take to try to resolve the issue:

Make sure you're signed in with the correct account: Double-check that you're signed in to the correct Microsoft account that's linked to your Game Pass Ultimate subscription. You can also try signing out and signing back in again to refresh your account information.

Check your subscription status: Make sure that your Game Pass Ultimate subscription is still active and has not expired. You can check this by going to the Microsoft Account website and looking at your subscription status.

Check your EA Play subscription status: If you're having trouble linking your EA Play account, make sure that your EA Play subscription is still active and has not expired. You can check this by logging in to your EA account on the EA website.

Thanks for the reply!

Yes I'm using the same account on my console and my PC.

I just recently got my PC and this was the first time I was trying to use game pass on it. I'm subscribed to ultimate on my Xbox and was charged on 2/8/2022. When I tried to access game pass on my PC, it said I need to join Ultimate again so I did and now I see another charge on 2/28/2022. 17.84$ CAD everytime. Is Game Pass Ultimate on Xbox and Game Pass Ultimate on PC different?

Hi, recently i bought a new to pc to play xbox game pass on as i have xbox game pass ultimate on my xbox. However, i'm now being told my store account is different to my xbox live account and therefore i can only my game pass does not sync between both. When i try to use my xbox live account as my store account it says personal account cannot be used???? I am confused and require assistance... Many thanks >.<

my father has a game pass ultimate. He's able to play pc/ultimate. my Xbox is home. When I try playing on the pc it asked me to buy it. how can you help me?

Are you logging in on your father's account, or your own account? Because my fiance wanted to play the Halo: MCC on the PC one time, but she had to be signed into my Xbox account in order to be able to play it because my account is Game Pass Ultimate. Otherwise,
you have to have your own Game Pass Ultimate subscription.