My Game Pass App for PC wont recognise my payment

Discus and support My Game Pass App for PC wont recognise my payment in XBoX on Windows to solve the problem; Hello, the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that... Discussion in 'XBoX on Windows' started by Shantrek, Jun 12, 2019.

  1. Shantrek
    Shantrek Guest

    My Game Pass App for PC wont recognise my payment


    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.

    :)
     
    Shantrek, Jun 12, 2019
    #1
  2. XA JJKILLERs Win User

    My Game Pass App for PC wont recognise my payment

    Hello,

    the problem is that even after I paid the monthly payment and I was able to download some games, it radomly decided to choose the email that did not have the season pass purchased(I had 2 hotmails on my PC) as the one to show up whenever I use the app.

    Basically, even after I change accounts(changing to the account that has the payment done) it still shows up as the other hotmail, whitch, by the way, I have eliminated completely from my PC because I thought it would fix it.

    I have reinstalled the App, I have deleted the account thats wrongfully showing up from my computer and I've changed the administrator onmy windows to the one that has the Game Pass owned. I'm completely out of ideas right now, it might just be a bug of
    the App since its still on a beta, but I really want to use the subscription that I have payed.

    I hope you can help, thank you.
    also remember to be on build 1903
  3. XBF Crystal P Win User

    My Game Pass App for PC wont recognise my payment

    Hi there Shantrek,

    Thanks for reaching out here in Xbox forums. I understand there is an issue with the Xbox Gamepass (beta app). I recommend to
    Report this app to Microsoft.

    Hope this helps.
  4. XBF Amber M Win User

    My Game Pass App for PC wont recognise my payment

    Hey there
    Shantrek
    !

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  5. Shantrek Win User

    My Game Pass App for PC wont recognise my payment

    Thanks, I managed to solve it, although it wasn't that easy.
  6. Alex Farmer Win User

    I redeemed an Xbox game code on the Xbox app on my pc and the game wont show up in my library.

    hello, the game was an xbox version and the xbox app recognised the game to be usable on my pc and i double checked my order history and the game is on there now, so i was just wondering if it was a visual bug as the game isnt released yet or if it wont work.

    (i am the original poster of this question, i just posted the question on the wrong account)
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My Game Pass App for PC wont recognise my payment

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